Operations Manager - Appliance Service

Job Description

Title: Operations Manager - Appliance Service

Company Name: 1000FIX Services Ltd.

Vacancy: 4

Age: At least 28 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances

• Bachelor/Honors
• Masters

• At least 5 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances

• Age At least 28 years
• Only Male

• At least 5 years experienced in appliance service operation.
• Strong leadership and team-management skills.
• Ability to work under pressure and handle large service volumes.
• Excellent communication and customer-handling skills.
• Strong problem-solving and decision-making capability.
• Proficiency in MS Office, service management tools, and ERP systems.
• Good understanding of appliance repair processes, parts, and service standards.
• Strong coordination and multitasking skills.
• Knowledge of route planning, workforce allocation, and field operations.
• Ability to manage cross-functional teams (service, inventory, logistics, vendor).
• High sense of responsibility, discipline, and ownership.
• Time-management skills with focus on meeting service deadlines.

• Manage day-to-day operations of appliance service centers and field service teams.

• Assign engineers/technicians to service requests based on expertise, availability, and service requirements.

• Monitor service quality, technical accuracy, and customer satisfaction.

• Plan and optimize technician schedules, routes, and workload.

• Handle customer escalations and ensure fast problem resolution.

• Coordinate with inventory teams for spare parts availability and usage tracking.

• Review daily service reports, job completion status, and TAT performance.

• KPI driven in terms of Revenue, Sales, Service, and Customer Satisfaction.

• Ensure compliance with company SOPs, safety rules, and warranty guidelines.

• Ensure service data is accurately recorded and up-to-date.

• Communicate with vendors, brands, and warranty partners for approvals and support.

• Conduct regular performance evaluations of technicians and service staff.

• Identify skill gaps and arrange technical or soft-skill training.

• Implement process improvements to increase efficiency and reduce repeat issues.

• Track operational costs and support budgeting for service operations.

• Maintain strong communication between service centers, management, and clients.

• Ensure continuous improvement of technical and customer service skills.

• Mobile bill,Medical allowance,Performance bonus,Profit share,Provident fund
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2