Officer, Trust Money Operation (AO to JO), Digital Banking Division

Job Description

Title: Officer, Trust Money Operation (AO to JO), Digital Banking Division

Company Name: Trust Bank Ltd.

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

• Strong knowledge of EFTN, NPSB, Mobile Financial Services (MFS), and digital payment platforms.

• Good analytical, problem-solving, and communication skills.

• Ability to work under pressure and maintain accuracy in settlement and reporting.

1. Customer Support & Helpdesk

   • Provide day-to-day customer support through Intraweb, [email protected], and TBL Helpdesk.

   • Address customer queries, complaints, and service requests promptly and effectively.

2. Trust Money App Operations

   • Ensure smooth day-to-day operation of the Trust Money App.

   • Handle dispute settlements related to EFTN, Mobile Top-Up, bKash, Nagad, NPSB, TAP, Bangla QR, and Utility services.

   • Support integration and operations of upcoming projects (Meghna Pay, Upay, Sheba Pay, Pathao Pay).

3. Fund Settlement & Adjustments

   • Execute STMS Army Ration Fund settlement.

   • Perform settlement money adjustments for Nagad and TAP.

   • Manage Rajuk and A-Challan dispute settlements and GL adjustments.

4. System Updates & User Management

   • Update Transaction Profiles (TP) for Trust Money App users.

   • Activate Trust Money App users for Company and Joint account holders only.

5. Reconciliation & Reporting

   • Perform TAP reconciliation, and prepare BTCL and Nagad reports.

   • Send monthly regulatory reports to Bangladesh Bank (TCSA and National Payment Information).