Officer Grade I/II, Service Delivery

Job Description

Title: Officer Grade I/II, Service Delivery

Company Name: IDLC Securities Limited

Vacancy: 2

Job Location: Dhaka, Sylhet

Employment Status: Full-time

Educational Requirements:
∎ Bachelor/Master's Degree in Business Studies/Accounting/Finance
∎ Skills Required: Customer Service Management

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Branch Operation, Customer Service Management

Job Responsibilities:
∎ BO A/C Management (Account opening, Closing related work)
∎ Transaction posting (Client Deposit/Withdrawals)
∎ Update client information in the Back office and CDBL of the branch
∎ Regular customer services: IPO Processing, DSE/i-trade registration, Tax/Wealth certificate
∎ Assisting and Monitoring KYC update: Legacy & Regular
∎ Automation/Semi-Automation Tasks of Service Delivery
∎ Services to others capital market concern both internal and external
∎ Documentation Management: Order sheet, trade confirmation, KYC, NID
∎ Maintenance of required and necessary documentation
∎ Monitoring and reporting in-house and external/regulatory compliance issue
∎ Assisting and Monitoring branch administrative activities
∎ Branch inventory management
∎ Petty cash & others billing management
∎ Complain management

Additional Requirements:
∎ Age at least 25 years
∎ Basic understanding of Customer Service, Compliance
∎ Basic understanding of Bangladesh Capital Market
∎ The candidate should be energetic, hardworking & enthusiastic with good interpersonal skills
∎ Capable enough to operate MS Excel, MS Word, and MS PowerPoint at an advanced level in the updated operating system

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 May 2022

Company Information:
∎ 9 May 2022
∎ IDLC Securities Limited
∎ Address : Bay's Galleria (1st Floor), 57 Gulshan Avenue (CWS-A-19), Gulshan-1, Dhaka-1212
∎ Web : www.idlc.com
∎ Business :

Category: Bank/Non-Bank Fin. Institution