Officer
Job Description
Title: Officer
Company Name: DIGI JADOO BROADBAND LIMITED
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Minimum Graduate in Computer Science.
Job Context:
∎ Build Your Career with Digi Jadoo Broadband Limited
∎ DIGI JADOO BROADBAND LIMITED, conceived to provide you with breakthrough entertainment and communication experience at the comfort of your home or workplace. Duly incorporated under the Companies Act of 1994 and registered under the registrar of Joint Stock of Companies, we are fully licensed to operate as a Cable Television Service Provider and an Internet Service Provider in Bangladesh. Established in 2007, we became the master distributor of a number of high-quality satellite and cable TV services.
∎ Over the last few years, we have transformed into one of the largest cable TV distribution houses in Bangladesh. Our channels reach maximum cable TV households in the country directly or indirectly. We currently represent 8 channels of Star TV Networks & BBC etc. as exclusive distributor.
∎ For our upcoming digital cable and internet services, we require committed and energetic individuals to join our Customer Excellence department. The requirements are as follows:
∎ Designation: Officer
∎ Function Area: Customer Excellence
∎ Location: Dhaka City
Job Responsibilities:
∎ Manage a large number of incoming calls & outgoing calls
∎ Make the schedule and follow up as per company policy
∎ Familiarity with CRM systems and practices
∎ Excellent communication and presentation skills
∎ Ability to multi-task, prioritize, and manage time effectively
∎ Handle customer complaints, request, queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents -Data analysis, make the report, deal with different customer-related survey
∎ Able to resolve the customers logical problems remotely training and others will be provided from time to time.
∎ Coordination with inter department
∎ Assist with placement of orders, refunds, or exchanges
∎ Take all necessary information and other pertinent information such as addresses and phone no.
∎ Work with the customer service manager to ensure proper customer service is being delivered
∎ Have the mentality to work in shifting duty Roster 24/7 (Day, evening, night)
∎ Ability to work under pressure.
∎ Good Knowledge of Microsoft Office (Word and Excel), email, and Google.
∎ Other work which assigned by manager.
∎ The typical daily tasks include:
∎ Reporting/report preparing,
∎ Analyzing,
∎ Leadership,
∎ Team player.
Additional Requirements:
∎ The applicants should have experience in the following business areas: ISP and Cable Television Service.
∎ Experience in Broadband support will be of added advantage.
Salary:
∎ Salary as per company policy.
Compensation & Other Benefits:
∎ Festival Bonus will be as per company policy.
∎ Provident Fund and other benefits as per company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 May 2021
Company Information:
∎ 9 May 2021
∎ DIGI JADOO BROADBAND LIMITED
Category: IT/Telecommunication
: Mail your resume with cover to
Source: bdjobs.com
Deadline Expired on 25th May 2021
Similar Jobs
IT Officer
Software Engineer (.NET)
Deputy Manager (Technology & Regulations)
Executive, IT
Data Security Analyst
MERN Stack Development Trainer (Part Time / Full time)
IT Security Specialist
SEO & Digital Marketing Specialist
Database Administrator
Web Application Developer
Machine Learning Engineer
Developer
SQA Engineer
Full Stack Software Engineer (Mid-Senior Level)
Embedded System Engineer (I)
Flutter Developer
Frontend Developer
Full Stack Web Developer
Executive/Sr. Executive - IT Department
Manager, Technical Services Division
Oracle EBS Developer
Hardware & Network Support Engineer
React Developer
ICT Assistant
Senior ICT Assistant
Jr./Sr. Software Engineer - Android
Officer, IT (BRAC Healthcare Ltd.)
English Content Writer
Software Engineer (React Native)
Assistant DBA
React Native Developer
Software Engineer (.NET)
Jr. Network Engineer, Customer Care
IT Officer (Contractual)
Manager - Vendor Relationship Management [Night Shift]
Vendor Coordinator [Night Shift]
Software Engineer/Senior Software Engineer (Python/fastapi)
Lead-Business Development
Diploma Engineer
PHP With Laravel Trainer (Part Time / Full time)
Facebook Group