Officer - Customer Service

Job Description

Title: Officer - Customer Service

Company Name: Seaman Paper Bangladesh Ltd.

Vacancy: --

Age: 25 to 40 years

Job Location: Dhaka

Salary: Tk. 18000 - 20000 (Monthly)

Experience:

• 2 to 3 years

• Bachelor/Honors

• 2 to 3 years

• Age 25 to 40 years

• The applicants should have experience in the following area(s): Garments accessories, accessories manufacturer
• Candidates should have excellent communication in both English & Bengali, negotiation & interpersonal skills.
• Must be a hard worker and should have the ability to work under pressure.
• Candidates should have mental preparation to work under pressure and even after office breaks.
• Strong people management skills - fairness and ability to motivate and manage the team
• Computer knowledge of MS Office programs
• Honest, energetic, dedicated, and polite in a manner with a positive personality & quick learner.

• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to handle sensitive information confidentially.
• Listen & handle customer queries about products & services effectively.
• Oversee daily, weekly, and monthly performance of the respective team.
• Develop & Maintain relationships with key customers.
• Ensure timely payment from the customer as per company policy.
• Provide excellent customer service and proper information to the customers with ensuring customer satisfaction.
• Identify customer needs and provide necessary and effective solutions.
• Perform every call actively to solve the client`s problem.
• Take feedback from customers about service.
• Report Management for complicated issues.
• Handle inbound and outbound calls promptly.
• Perform any other assignment given by the Management.

• Mobile bill,Provident fund,Weekly 2 holidays
• Festival Bonus: 2