Officer - Call Centre
Job Description
Title: Officer - Call Centre
Company Name: Bangladesh Specialized Hospital PLC
Vacancy: 02
Age: Na
Job Location: Dhaka (Shyamoli)
Salary: --
Experience:
Published: 2026-01-18
Application Deadline: 2026-02-05
Education:
- Masters degree in any discipline
- Masters
Masters degree in any discipline
Master Degree in any discipline with two(02) experience in relevant area.
Requirements:
Skills Required:
Additional Requirements:
- At least 2 years experience in related field.
- The applicants should have experience in the following business area(s): Hospital, Research Organization, Diagnostic Centre, Clinic
- Computer Literacy: MS Office (Word/Excel/Power point).
- Ability to handle confidential and sensitive information.
- Ability to communicate effectively on the telephone
Responsibilities & Context:
Job Context:
The Call Centre Officer at Bangladesh Specialized Hospital Ltd. (BSH) is responsible for handling inbound and outbound calls, addressing patient inquiries, and resolving issues related to hospital services. This role involves maintaining accurate records of conversations, scheduling appointments, and ensuring high-quality service delivery. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and the ability to maintain professionalism and adhere to telephone etiquette at all times.
Job Responsibilities:-
Schedule patient appointments and ensure proper coordination.
Answer calls promptly, with a polite and professional demeanor.
Collect and accurately enter demographic information (address, phone number, etc.).
Review appointment details with the caller (date, time, location, and provider).
Respond to patient inquiries and provide relevant information, ensuring a patient-focused approach.
Make reminder calls and reschedule appointments as needed.
Perform other duties as reasonably assigned by the supervisor or manager.
Job Other Benifits:
- Provident fund
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Gratuity
Earned Leave Encashment
Health Benefit and
Profit Incentive
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
