Job Description
Title: Manager/Assistant General Manager(AGM) - eCommerce Operations
Company Name: RANGS Industries Ltd. (RANGS eMART)
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in CSE, IT, Bachelor of Business Administration (BBA), Master of Business Administration (MBA)
∎ Skills Required: Ecommerce Development, Ecommerce Marketing, eCommerce Operation, opertaion
Experience Requirements:
∎ At least 9 year(s)
∎ The applicants should have experience in the following area(s):
Business Development or Operation Management, Ecommerce Development, eCommerce Operation, ecommerce project, Ecommerce Supply Chain
∎ The applicants should have experience in the following business area(s):
E-commerce
Job Context:
∎ Job Summary:
∎ The Manager/Assistant General Manager (AGM) of eCommerce Operations plays a crucial role in overseeing and optimizing the day-to-day operations of an eCommerce business. This position involves managing a team, ensuring seamless order fulfillment, monitoring inventory, and enhancing the customer shopping experience. The role combines operational excellence, team leadership, and a deep understanding of eCommerce processes.
Job Responsibilities:
∎ A) Team Management:
∎ Lead and supervise a team of eCommerce operations professionals, including order processors, warehouse staff, and customer service representatives.
∎ Set performance goals, provide coaching and feedback, and conduct regular performance evaluations.
∎ B) Order Fulfillment:
∎ Oversee the end-to-end order fulfillment process, ensuring orders are processed accurately, packed securely, and shipped on time.
∎ Collaborate with logistics and shipping partners to optimize delivery times and costs.
∎ Implement efficient order tracking and reporting systems.
∎ C) Inventory Management:
∎ Monitor inventory levels to prevent overstock or stockouts.
∎ Implement inventory control best practices to minimize losses and ensure accurate product availability.
∎ Coordinate with suppliers and vendors for timely replenishment of stock.
∎ D) Customer Experience Enhancement:
∎ Continuously improve the customer shopping experience by ensuring accurate product listings, prices competitive, and product information up-to-date.
∎ Address customer inquiries and concerns promptly and professionally.
∎ Analyze customer feedback and use it to improve processes and service quality.
∎ E) Operational Efficiency:
∎ Identify opportunities for process optimization and automation to streamline operations.
∎ Develop and implement standard operating procedures (SOPs) to ensure consistency and efficiency in all eCommerce processes.
∎ Monitor key performance indicators (KPIs) and take corrective actions as needed.
∎ F) Data Analysis and Reporting:
∎ Analyze sales data, website traffic, and customer behavior to identify trends and opportunities.
∎ Generate regular reports on eCommerce performance and provide insights to the senior management team.
∎ Utilize data-driven decision-making to drive eCommerce strategy.
∎ G) Compliance and Security:
∎ Ensure compliance with all relevant eCommerce regulations, including data security and privacy.
∎ Implement fraud prevention measures to protect the business from fraudulent activities.
∎ Overseeing the design and development of the website
∎ Monitor web analytics and internal data sources
∎ Design and execute roadmaps
∎ Supervise all activities and product development
∎ Work closely with web development and technical teams
∎ Developing SEO/PPC strategy/marketing plans
Additional Requirements:
∎ Age at least 34 years
Salary:
∎ Negotiable
∎ Competitive Salary as per Experience Festival Bonus: 02 (75% of Gross pay)
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Provident fund, Weekly 2 holidays, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Oct 2023
Company Information:
∎ 20 Sep 2023
∎ RANGS Industries Ltd. (RANGS eMART)
∎ Address : Rangs Bhaban (6th Floor), 117 Bijoy Sarani
Dhaka – 1215, Bangladesh
Category: Production/Operation
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