Manager, Operations
Job Description
Title: Manager, Operations
Company Name: Shopfront Limited
Vacancy: 01
Job Location: Dhaka (Mohakhali)
Employment Status: Full-time
Educational Requirements:
∎ Candidates with International degree will get preference.
∎ Skills Required: Business Negotiation, Courier bill negotiation, Logistics Management, Organization Development/ Process Improvement, Planning Organizing, team handling
Experience Requirements:
∎ 3 to 4 year(s)
Job Responsibilities:
∎ Managed Product from Confirmed to Delivery; with responsibilities including business development, new/existing partner relationship management, negotiating terms, expanding delivery reach, warehouse management, setting up one-ship centers, Team management, optimizing delivery network, supply planning and packaging material.
∎ Bill Reconciliations including - RTO Deductions, Weight Analysis, Breached Orders Data Analysis, Reconciliation of outstanding dues for the inventory pending orders etc.
∎ Business Development- Negotiating and signing the deal with reputed logistic partners.
∎ Handling multiple teams to achieve the organizational goal. (Seller, Call & Confirm, Logistics, Return, Refund, delivery enforcement, Warehouse Team, One-ship Centers and Escalations Team)
∎ Managing the team of Account Managers responsible for coordinating with vendors for timely shipping and coordinating with 3PL partners for arranging pickups from sellers.
∎ Following up and coordinating with the respective tech teams on the API integration and ensuring the ETA is being met.
∎ Responsible for capability planning and demand forecasting during peak seasons to handle the increased demand in the network
∎ Monitoring the overall functioning of processes, identifying improvement areas & implementing adequate measures to maximize customer satisfaction level.
∎ Implemented SOP and started penalizing the 3PL for non-adherence of SOP.
∎ Accountable for everyday goal accomplishment by setting up target for Pickup and Deliveries by monitoring the DEA.
∎ Reducing RTO's by finding gaps and involving with CS team & the respective couriers & understanding the process.
∎ Identifying and analyzing the RTO trend happening through ODA, order rejected by customers and reduced the same considerably by taking the day to day certain actions on it.
∎ Managing the couriers load allocations related task as per pin code wise and city wise analysis of performance for faster Delivery.
∎ Preparing & verifying MIS reports as per SLA with a view to apprise management of the process operations & assist in critical decision-making process for better Customer Experience.
∎ Managing the performance level by monitoring & executing first mile to last mile deliveries within SOP.
∎ Implemented & improved the process by automating API logs, implementation of SOPs, streamlining workflow & creating team work environment to enhance productivity.
∎ Working on TP model (Transferable price model) with seller ecosystem team to achieve the overall organization revenue and to provide better average selling price to the customers.
∎ Reducing shipping loss by improving the process and filling the gaps.
Additional Requirements:
∎ Age 27 to 30 years
∎ Only males are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: March 25, 2020
Company Information:
∎ Shopfront Limited
∎ Address : Mohakhali DOHS, Dhaka-1212
∎ Web : https://shopup.com.bd/
∎ Business : Shopfront Limited is the first company in Bangladesh to tap into the ever growing social media commerce industry, and among the pioneer social commerce solution providers in South Asia. The company focuses on developing solutions that enables small businesses to take full advantage of social media to grow their sales.
Shopfront Limited has already developed an online store management solution called "ShopUp" which helps its clients sell more and sell easily.
Shopfront Limited has already developed an online store management solution called "ShopUp" which helps its clients sell more and sell easily. Recently the company started a new service called eLOAN which caters to the various needs of the merchants starting from stocking products to enlarging the size of the business.
Category: Bank/Non-Bank Fin. Institution
Source: bdjobs.com
Deadline Expired on 25th Mar 2020
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