Manager, Operations

Job Description

Title: Manager, Operations

Company Name: Gulshan Club Limited

Vacancy: 1

Age: At least 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Club

• Honors/Masters in hospitality management, business administration, or any related field.

• At least 5 years
• The applicants should have experience in the following business area(s): Club

• Age At least 35 years

• Retired Defence Personnel are highly encouraged to apply.

• Excellent organizational and time management skills.

• Knowledge of safety practices and regulations.

• Typing skills in both English and Bengali

• Understanding of budgeting and performance management.

• Planning and leadership abilities.

• Strong attention to detail and a commitment to quality Computer skill.

• Sound communication and interpersonal skills.

• Candidate must possess high interpersonal, management skills and ability to make quick decisions.

• Candidates should have good communication skill in English.

Job Summary:

The Manager, Operations is responsible for the day-to-day operations of the club, ensuring smooth functioning the club facilities. This role involves overseeing all the departments, including the residence, security, restaurant & café, banquet halls, stores to maintain high standards of service and facility upkeep.

Responsibilities:

• Supervise the club’s daily security arrangements, ensure they are adequate, and prepare detailed reports for submission to the Club Office.

• Conduct daily inspections of all operational departments, including but not limited to: Restaurant, Café & Bakery, Swimming Pool, Gymnasium, Badminton, Squash, Tennis Courts, Physiotherapy, Bar, Tavern, Beauty Parlour, Barbershop, The Residence, Rest House, Banquet Halls, and ongoing renovation/maintenance projects. Submit a comprehensive progress report in writing to the Club Secretary.

• Ensure the cleanliness and upkeep of the entire club premises, including old and new buildings, basements, staircases, elevators, lawns, driveways, boundary walls, and surrounding areas. Oversee on-call housekeeping for lobby and office spaces, pest control measures, fire safety protocols, and submit written report to the Club Secretary.

• Monitor the appearance, punctuality, and overall discipline of club employees. Address staff grievances, ensure compliance with dress codes, and prepare reports for the Club Secretary.

• Attend meetings of various committees as directed, take notes, prepare minutes, and obtain necessary approvals from the Club Secretary.

• Supervise and monitor club events and programs, ensuring all arrangements are in place and providing regular updates to the Club Secretary.

• Oversee staff health and hygiene, particularly in the staff mess and among those handling food and beverages. Ensure regular medical check-ups for chefs, cooks, and relevant personnel, and maintain proper records.

• Collect daily reports from the central and F&B stores. Inspect the quality of incoming perishable items, verify quantities against memos/challans, and provide updates to the Club Secretary.

• Assist the Club President with secretarial tasks and support during social commitments or engagements, as required.

• Undertake any additional responsibilities or tasks assigned by the Club Secretariat to ensure smooth operations.

• Lunch Facilities: Fully Subsidize

• Salary Review: Yearly

• Festival Bonus: 02

• Duty Uniform

• Others as per Club policy