Manager / Asst. General Manager (Head of Customer Service)
Job Description
Title: Manager / Asst. General Manager (Head of Customer Service)
Company Name: Prime Asset Group
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Master of Business Administration (MBA)
Experience Requirements:
∎ 6 to 7 year(s)
∎ The applicants should have experience in the following area(s):
Credit Realization, Customer Service
∎ The applicants should have experience in the following business area(s):
Real Estate
Job Responsibilities:
∎ Deliver extraordinary customer care by responding to questions concerning customer for different services spanning across Consumer segment &corporate segment.
∎ Planning and achieving the monthly revenue collection target.
∎ Crafting operation module to run customer satisfaction activities through software integration.
∎ Handling refundable customer issues with finance and accounts department.
∎ Supporting sales to conduct property sales by documentation and other property related pre-requisites.
∎ Ensuring all sorts of property purchased documents for the customer.
∎ Preparing property deed of agreement as per countries property law and legal bindings.
∎ Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times.
∎ Grow and nurture customer relationships on every interaction that results in measurable Customer value.
∎ Document necessary account information and offer custom solutions that benefit the customer.
∎ Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
∎ Deliver Employees, Customers and Shareholder metrics as per goals
∎ Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
∎ Gather relevant information from customers as required and update it accurately to facilitate the decision making process.
Additional Requirements:
∎ Age 30 to 35 years
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Festival Bonus: 2
Application Deadline: 19 Aug 2020
Company Information:
∎ 11 Aug 2020
∎ Prime Asset Group
∎ Address : Jabbar Tower, 12th & 15th Floor, House # 42, Road No # 135, Gulshan Avenue, Gulshan - 1, Dhaka - 1212
∎ Web : www.primeassetdl.com
∎ Business : Prime Asset Group is a dynamic and realistic name emerged in 2011. The company appears with different commitment by applying update techniques of modern concept & healthy living. Prime Asset Group have Land business in different project, Prime Safety Security Ltd (Sister Concern), Prime Air & Tourism Ltd (Sister Concern). Food Business (upcoming) and some other business.
Category: Marketing/Sales
