Job Description
Title: Lead, Learning & Development
Company Name: Agora Limited
Vacancy: 1
Age: at least 30 years
Location: Dhaka
Minimum Salary: Negotiable
Experience:
∎ 5 to 8 years
∎ The applicants should have experience in the following business area(s):Manufacturing (FMCG), Retail Store
Published: 17 Nov 2024
Education:
∎ Bachelor of Business Administration (BBA), Master of Business Administration (MBA)
Requirements:
Additional Requirements:
∎ Age at least 30 years
∎ Proven experience in HR Learning and Development with a strong focus on retail training, preferably within the retail industry.
∎ In-depth knowledge of retail operations, customer service, and sales.Strong instructional design and training facilitation skills.
∎ Excellent communication and interpersonal skills. Ability to collaborate effectively with cross-functional teams..
∎ Knowledge of learning management systems (LMS) and e-learning platforms.
∎ Demonstrated ability to drive employee engagement and development.
∎ Proven experience in HR Learning and Development with a strong focus on retail training, preferably within the retail industry.
∎ In-depth knowledge of retail operations, customer service, and sales.Strong instructional design and training facilitation skills.
∎ Excellent communication and interpersonal skills. Ability to collaborate effectively with cross-functional teams..
∎ Knowledge of learning management systems (LMS) and e-learning platforms.
∎ Demonstrated ability to drive employee engagement and development.
Responsibilities & Context:
∎ Conducts training needs analysis (TNA) in order to determine the most relevant and cost-effective training solutions for Management Employees, Outlet Managers, all Agora staffs that will improve individual / team knowledge, skills and in turn store / business performance.
∎ Closely works with relevant stakeholders to identify the training requirements tailored to the business needs and Personal Development Plan’s to determine the priorities and plans a 12-month rolling cycle to create a companywide training calendar.
∎ Contributes to the design, development and implementation of training materials, e-learning modules and manuals to ensure consistency and quality of content and delivery to meet the specific needs of the retail training programme
∎ Design and implement orientation programs for new employees, ensure all the new employees receive Agora’s core trainings like-Agora’s Values Session, I plus 10 Awareness Session and Agora Aaponjon Playshop. Time to time ensure that all the departments, cross functional teams receive I plus 10 Community building session, and all Agora employees go through Aponjon Refresher’s Session.
∎ Establish metrics to measure the effectiveness of training programs. Provide feedback and coaching to retail employees to help them improve their performance and skills.
∎ Continuously assess and enhance the effectiveness of the training programs to adapt to changing industry trends and business needs.
∎ Stay up-to-date with the latest training methodologies and technologies. Manages and maintains training information on the database / system for training reporting and record maintenance.
∎ Assists in managing external vendor relationships. Prepare and manage the budget for learning and development initiatives, ensuring cost-effective solutions.
∎ Conducts training needs analysis (TNA) in order to determine the most relevant and cost-effective training solutions for Management Employees, Outlet Managers, all Agora staffs that will improve individual / team knowledge, skills and in turn store / business performance.
∎ Closely works with relevant stakeholders to identify the training requirements tailored to the business needs and Personal Development Plan’s to determine the priorities and plans a 12-month rolling cycle to create a companywide training calendar.
∎ Contributes to the design, development and implementation of training materials, e-learning modules and manuals to ensure consistency and quality of content and delivery to meet the specific needs of the retail training programme
∎ Design and implement orientation programs for new employees, ensure all the new employees receive Agora’s core trainings like-Agora’s Values Session, I plus 10 Awareness Session and Agora Aaponjon Playshop. Time to time ensure that all the departments, cross functional teams receive I plus 10 Community building session, and all Agora employees go through Aponjon Refresher’s Session.
∎ Establish metrics to measure the effectiveness of training programs. Provide feedback and coaching to retail employees to help them improve their performance and skills.
∎ Continuously assess and enhance the effectiveness of the training programs to adapt to changing industry trends and business needs.
∎ Stay up-to-date with the latest training methodologies and technologies. Manages and maintains training information on the database / system for training reporting and record maintenance.
∎ Assists in managing external vendor relationships. Prepare and manage the budget for learning and development initiatives, ensuring cost-effective solutions.
Skills & Expertise:
Compensation & Other Benefits:
∎ Weekly 2 holidays, Provident fund, Medical allowance, Insurance, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Agora Limited
∎ 5 Mohakhali C/A, Paragon Building, 5th Floor
Dhaka-1212, Bangladesh.
∎ Agora was the first retail chain to open in Bangladesh in 2001. Since then, the store has been fulfilling the everyday shopping needs of customers through great price, a wide assortment of goods, best quality, and best service. Currently, there are 15 outlets of Agora in Dhaka, 1 in Chattogram, and 2 in Sylhet. Being the first superstore of the country, Agora has contributed immensely to the growth of the industry. We have always maintained excellence in quality of products and operational standards to ensure a better market for the country. Agora always wants to ensure the best quality of products for its customers. In order to do so, Agora always takes the required measures and ensures best business practices to build an ethical business source and believes in decentralizing and wants the healthiest produce to reach its customers across the country. Competency skills of our employees are constantly developed through numerous training and certifications in GLOBALG.A.P. and Food Safety Management System (FSMS). Agora also received ISO 9001:2015 certification from SGS for quality management system.
Address::
∎ 5 Mohakhali C/A, Paragon Building, 5th Floor
Dhaka-1212, Bangladesh.
∎ Agora was the first retail chain to open in Bangladesh in 2001. Since then, the store has been fulfilling the everyday shopping needs of customers through great price, a wide assortment of goods, best quality, and best service. Currently, there are 15 outlets of Agora in Dhaka, 1 in Chattogram, and 2 in Sylhet. Being the first superstore of the country, Agora has contributed immensely to the growth of the industry. We have always maintained excellence in quality of products and operational standards to ensure a better market for the country. Agora always wants to ensure the best quality of products for its customers. In order to do so, Agora always takes the required measures and ensures best business practices to build an ethical business source and believes in decentralizing and wants the healthiest produce to reach its customers across the country. Competency skills of our employees are constantly developed through numerous training and certifications in GLOBALG.A.P. and Food Safety Management System (FSMS). Agora also received ISO 9001:2015 certification from SGS for quality management system.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 30 Nov 2024
Category: HR/Org. Development
