L1 Support Engineer
Job Description
Title: L1 Support Engineer
Company Name: ADN Telecom Limited
Vacancy: 1
Age: At most 28 years
Job Location: Dhaka
Salary: Tk. 16000 - 22000 (Monthly)
Experience:
- At most 1 year
- Freshers are also encouraged to apply.
Published: 2025-10-13
Application Deadline: 2025-10-20
Education:
- Bachelor of Science (BSc) in Computer Science & Engineering
Requirements:
- At most 1 year
- Freshers are also encouraged to apply.
Skills Required: Computer Hardware Troubleshooting,ERP: SAP S4 HANA. Operating Systems: MS Windows and Linux. Lang,Network configuration,System Monitoring
Additional Requirements:
- Age At most 28 years
Responsibilities & Context:
User Support & Incident Management
· Serve as the initial point of contact for users seeking technical assistance via phone, email, or a ticketing system.
· Record, prioritize, and track support requests accurately, ensuring timely resolution and effective communication with users.
· Provide first-level support by diagnosing and troubleshooting hardware, software, and network-related issues.
Problem Resolution & Escalation
· Resolve basic technical issues efficiently and escalate complex problems to higher-level support teams when necessary.
· Document problem resolution processes and create knowledge base articles to aid in future troubleshooting.
Hardware & Software Installation
· Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.
· Deploy and update software applications, ensuring compliance with licensing agreements and organizational policies.
System Monitoring & Maintenance
· Monitor system performance and network connectivity, proactively identifying potential issues and mitigating risks.
· Perform routine maintenance tasks, including system updates, patch management, and security checks.
User Account Management
· Manage user accounts, including creating, updating, and deactivating accounts as needed.
· Ensure proper access controls and permissions are in place to maintain data security and integrity.
Documentation & Reporting
· Maintain accurate records of support requests, problem resolutions, and system changes.
· Generate regular reports on helpdesk activity, identifying trends and areas for improvement.
Collaboration & Communication
· Work closely with other IT team members to resolve technical issues and implement new technologies.
· Communicate effectively with users, providing clear instructions and updates on the status of their support requests.
Job Other Benifits:
- Mobile bill,Medical allowance,Weekly 2 holidays,Provident fund,Gratuity,Insurance
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 8.09% |
| American International University Bangladesh (AIUB) | 4.35% |
| Dhaka International University | 3.27% |
| Green University of Bangladesh | 3.11% |
| BRAC University | 3.11% |
| East West University | 2.95% |
| Northern University Bangladesh | 2.64% |
| Southeast University | 2.33% |
| Jahangirnagar University | 2.33% |
| World University of Bangladesh | 2.18% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 88.80% |
| 31-35 | 8.71% |
| 36-40 | 1.09% |
| 40+ | 0.47% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 31.73% |
| 20K-30K | 63.12% |
| 30K-40K | 3.99% |
| 40K-50K | 1.00% |
| 50K+ | 0.17% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 32.66% |
| 0.1 - 1 years | 14.31% |
| 1.1 - 3 years | 28.46% |
| 3.1 - 5 years | 13.84% |
| 5+ years | 10.73% |
