IT Support Technician
Job Description
Title: IT Support Technician
Company Name: Gildan-G.A.B. Limited
Vacancy: 01
Age: at least 24 years
Location: Dhaka (Savar)
Salary: Negotiable
Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):Multinational Companies, Garments, Textile
Published: 18 May 2024
Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering
Requirements:
Additional Requirements:
∎ Age at least 24 years
∎ Experience as Service Desk, Helpdesk or Network Support.
∎ Experience in remote support of IT problems and escalation of incidents to other IT Areas.
∎ Experience in Service Desk Platforms (Service-Now or similar)Strong understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES).
∎ Experience as Service Desk, Helpdesk or Network Support.
∎ Experience in remote support of IT problems and escalation of incidents to other IT Areas.
∎ Experience in Service Desk Platforms (Service-Now or similar)Strong understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES).
Responsibilities & Context:
∎ Comply with quality system (GQS) requirements related to your function. A quality system is understood as: Documentation, work method and expectations of the internal and external client regarding a process, product or service.
∎ A quality system is understood as: Documentation, work method and expectations of the internal and external client regarding a process, product or service.
∎ Execute and enforce the provisions of the health, occupational safety and environment program program.
∎ Supervise and implement Infrastructure projects in plants related to textile manufacturing, sewing, socks, distribution centers and support areas of all Gildan business areas, as well as in their offices.
∎ Deliver project scopes, technically lead supplier field visits and provide all support to the purchasing area to execute tenders and purchases of telecommunications infrastructure (including in accordance with Gildan policies.
∎ Install and configure all types of Peripherals on the network, as well as give them proper preventive and corrective maintenance.
∎ Address user requirements through the Helpdesk system, which are assigned to your person.
∎ Help users with operational problems related to IT infrastructure. Ex.: operation problems of servers, switches, routers, etc.
∎ Ensure that users comply with IT policies and procedures and encourage them to do so.
∎ Supervise external and internal suppliers in the preventive and corrective maintenance of all the company's infrastructure components. Ex.: located in IT Rooms, TCs, MES and all devices connected to the Gildan network and other networks managed by Helpdesk.
∎ Plan execution and communicate to all users about the preventive and corrective maintenance program of the IT infrastructure.
∎ Maintain updated Hardware and Software inventory in your area. Including plans and technical information of the network and IT infrastructure.
∎ Create, Comply and execute Standard Operating Procedures (SOP)
∎ Perform any other function that the Immediate Manager indicates in relation to the operation.
∎ Comply with quality system (GQS) requirements related to your function.
∎ A quality system is understood as: Documentation, work method and expectations of the internal and external client regarding a process, product or service.
∎ Execute and enforce the provisions of the health, occupational safety and environment program program.
∎ Supervise and implement Infrastructure projects in plants related to textile manufacturing, sewing, socks, distribution centers and support areas of all Gildan business areas, as well as in their offices.
∎ Deliver project scopes, technically lead supplier field visits and provide all support to the purchasing area to execute tenders and purchases of telecommunications infrastructure (including in accordance with Gildan policies.
∎ Install and configure all types of Peripherals on the network, as well as give them proper preventive and corrective maintenance.
∎ Address user requirements through the Helpdesk system, which are assigned to your person.
∎ Help users with operational problems related to IT infrastructure. Ex.: operation problems of servers, switches, routers, etc.
∎ Ensure that users comply with IT policies and procedures and encourage them to do so.
∎ Supervise external and internal suppliers in the preventive and corrective maintenance of all the company's infrastructure components. Ex.: located in IT Rooms, TCs, MES and all devices connected to the Gildan network and other networks managed by Helpdesk.
∎ Plan execution and communicate to all users about the preventive and corrective maintenance program of the IT infrastructure.
∎ Maintain updated Hardware and Software inventory in your area. Including plans and technical information of the network and IT infrastructure.
∎ Create, Comply and execute Standard Operating Procedures (SOP)
∎ Perform any other function that the Immediate Manager indicates in relation to the operation.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Provident fund
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Transport: Pick and Drop
∎ Office Hours: 7:30 am to 4:30 pm including one hour lunch break
∎ Attendance Bonus;
∎ Gildan Bonus;
∎ Service Benefit;
∎ Earn Leave Encashment (20 days maximum depending on balance);
∎ Leave Facilities:Casual Leave (10 days),Medical Leave (14 days),Compassionate Leave (05 days),Paternity Leave (05 days)Wedding Leave (05 days);
∎ Casual Leave (10 days),
∎ Medical Leave (14 days),
∎ Compassionate Leave (05 days),
∎ Paternity Leave (05 days)
∎ Wedding Leave (05 days);
∎ Other facilities will be provided as per company policy etc.
∎ Transport: Pick and Drop
∎ Office Hours: 7:30 am to 4:30 pm including one hour lunch break
∎ Attendance Bonus;
∎ Gildan Bonus;
∎ Service Benefit;
∎ Earn Leave Encashment (20 days maximum depending on balance);
∎ Leave Facilities:
∎ Casual Leave (10 days),
∎ Medical Leave (14 days),
∎ Compassionate Leave (05 days),
∎ Paternity Leave (05 days)
∎ Wedding Leave (05 days);
∎ Other facilities will be provided as per company policy etc.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Savar)
Job Highlights:
Company Information:
∎ Gildan-G.A.B. Limited
∎ Ashulia, Palashbari, Savar, Dhaka-1349
∎ https://gildancorp.com/en/
∎ Gildan is a leading apparel manufacturing company, with a strong portfolio of brands, like Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, and others. With over three decades of developing global manufacturing expertise, Gildan is one of the world’s most efficient, ethical, and sustainable apparel manufacturers. Founded in Canada, Gildan operates out of roughly 30 locations worldwide and sells its products in 60+ markets globally. Together with its 50,000 employees, Gildan operates with a proven commitment to industry-leading labour and environmental practices throughout its supply chain in accordance with its comprehensive ESG program embedded in the Company`s long-term business strategy.
Address::
∎ Ashulia, Palashbari, Savar, Dhaka-1349
∎ https://gildancorp.com/en/
∎ Gildan is a leading apparel manufacturing company, with a strong portfolio of brands, like Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, and others. With over three decades of developing global manufacturing expertise, Gildan is one of the world’s most efficient, ethical, and sustainable apparel manufacturers. Founded in Canada, Gildan operates out of roughly 30 locations worldwide and sells its products in 60+ markets globally. Together with its 50,000 employees, Gildan operates with a proven commitment to industry-leading labour and environmental practices throughout its supply chain in accordance with its comprehensive ESG program embedded in the Company`s long-term business strategy.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 17 Jun 2024
Category: IT/Telecommunication
Deadline Expired on 17th Jun 2024
More jobs of Gildan-G.A.B. Limited
Data Scientist
Application Developer (Distribution)
IT Systems Administrator
IT Support Manager
Coordinator - Electro Mechanic (ETP)
Similar Jobs
Digital Marketing Executive
Webflow Developer
Business Analyst
Senior Site Engineer, Telecommunication
Database Administrator
Software Engineer (ReactJS)
Web Developer (PHP Laravel)
SEO Specialist and Content Writer
Junior QA Tester
Assistant Manager, Project Management
Full Stack Software Engineer (Laravel, InertiaJs, React, NextJs)
Manager - Training & Development
Sr. Software Engineer
Full stack web developer
Data Analyst
IT Executive
Java Middle Developer
IT Site Engineer (Sitakunda, Manikgong, Netrokhona, Kornofuli, Ghorasal)
Officer
Lead Engineer (Web Application)
Deputy Manager/Manager
Backend / Sr. Backend Engineer (Java)
Executive/ Senior Executive, Information Technology
Executive
Senior Executive/ Assistant Manager- Business Development
Front End Developer (React JS & Next JS)
Python Developer (Python & Django)
Frontend Developer (React.js/Next.js)
Backend Developer (Node.js)
Automation QA Engineer
Senior Sales Executive (IT Products)
Junior Executive
Software Support Engineer / Data Migration
Angular Front-end Developer
Full Stack Software Engineer
Senior .Net Developer
WordPress Developer
ISP System Engineer
Backend Laravel Web Developer
FullStack Software Development Engineer (PHP)
Facebook Group