IT Support Technician

Job Description

Title: IT Support Technician

Company Name: Gildan-G.A.B. Limited

Vacancy: 01

Age: at least 24 years

Location: Dhaka (Savar)

Salary: Negotiable

Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):Multinational Companies, Garments, Textile

Published: 18 May 2024

Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering

Requirements:

Additional Requirements:
∎ Age at least 24 years
∎ Experience as Service Desk, Helpdesk or Network Support.
∎ Experience in remote support of IT problems and escalation of incidents to other IT Areas.
∎ Experience in Service Desk Platforms (Service-Now or similar)Strong understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES).
∎ Experience as Service Desk, Helpdesk or Network Support.
∎ Experience in remote support of IT problems and escalation of incidents to other IT Areas.
∎ Experience in Service Desk Platforms (Service-Now or similar)Strong understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES).

Responsibilities & Context:
∎ Comply with quality system (GQS) requirements related to your function. A quality system is understood as: Documentation, work method and expectations of the internal and external client regarding a process, product or service.
∎ A quality system is understood as: Documentation, work method and expectations of the internal and external client regarding a process, product or service.
∎ Execute and enforce the provisions of the health, occupational safety and environment program program.
∎ Supervise and implement Infrastructure projects in plants related to textile manufacturing, sewing, socks, distribution centers and support areas of all Gildan business areas, as well as in their offices.
∎ Deliver project scopes, technically lead supplier field visits and provide all support to the purchasing area to execute tenders and purchases of telecommunications infrastructure (including in accordance with Gildan policies.
∎ Install and configure all types of Peripherals on the network, as well as give them proper preventive and corrective maintenance.
∎ Address user requirements through the Helpdesk system, which are assigned to your person.
∎ Help users with operational problems related to IT infrastructure. Ex.: operation problems of servers, switches, routers, etc.
∎ Ensure that users comply with IT policies and procedures and encourage them to do so.
∎ Supervise external and internal suppliers in the preventive and corrective maintenance of all the company's infrastructure components. Ex.: located in IT Rooms, TCs, MES and all devices connected to the Gildan network and other networks managed by Helpdesk.
∎ Plan execution and communicate to all users about the preventive and corrective maintenance program of the IT infrastructure.
∎ Maintain updated Hardware and Software inventory in your area. Including plans and technical information of the network and IT infrastructure.
∎ Create, Comply and execute Standard Operating Procedures (SOP)
∎ Perform any other function that the Immediate Manager indicates in relation to the operation.
∎ Comply with quality system (GQS) requirements related to your function.
∎ A quality system is understood as: Documentation, work method and expectations of the internal and external client regarding a process, product or service.
∎ Execute and enforce the provisions of the health, occupational safety and environment program program.
∎ Supervise and implement Infrastructure projects in plants related to textile manufacturing, sewing, socks, distribution centers and support areas of all Gildan business areas, as well as in their offices.
∎ Deliver project scopes, technically lead supplier field visits and provide all support to the purchasing area to execute tenders and purchases of telecommunications infrastructure (including in accordance with Gildan policies.
∎ Install and configure all types of Peripherals on the network, as well as give them proper preventive and corrective maintenance.
∎ Address user requirements through the Helpdesk system, which are assigned to your person.
∎ Help users with operational problems related to IT infrastructure. Ex.: operation problems of servers, switches, routers, etc.
∎ Ensure that users comply with IT policies and procedures and encourage them to do so.
∎ Supervise external and internal suppliers in the preventive and corrective maintenance of all the company's infrastructure components. Ex.: located in IT Rooms, TCs, MES and all devices connected to the Gildan network and other networks managed by Helpdesk.
∎ Plan execution and communicate to all users about the preventive and corrective maintenance program of the IT infrastructure.
∎ Maintain updated Hardware and Software inventory in your area. Including plans and technical information of the network and IT infrastructure.
∎ Create, Comply and execute Standard Operating Procedures (SOP)
∎ Perform any other function that the Immediate Manager indicates in relation to the operation.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Provident fund
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Transport: Pick and Drop
∎ Office Hours: 7:30 am to 4:30 pm including one hour lunch break
∎ Attendance Bonus;
∎ Gildan Bonus;
∎ Service Benefit;
∎ Earn Leave Encashment (20 days maximum depending on balance);
∎ Leave Facilities:Casual Leave (10 days),Medical Leave (14 days),Compassionate Leave (05 days),Paternity Leave (05 days)Wedding Leave (05 days);
∎ Casual Leave (10 days),
∎ Medical Leave (14 days),
∎ Compassionate Leave (05 days),
∎ Paternity Leave (05 days)
∎ Wedding Leave (05 days);
∎ Other facilities will be provided as per company policy etc.
∎ Transport: Pick and Drop
∎ Office Hours: 7:30 am to 4:30 pm including one hour lunch break
∎ Attendance Bonus;
∎ Gildan Bonus;
∎ Service Benefit;
∎ Earn Leave Encashment (20 days maximum depending on balance);
∎ Leave Facilities:
∎ Casual Leave (10 days),
∎ Medical Leave (14 days),
∎ Compassionate Leave (05 days),
∎ Paternity Leave (05 days)
∎ Wedding Leave (05 days);
∎ Other facilities will be provided as per company policy etc.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Savar)

Job Highlights:

Company Information:
∎ Gildan-G.A.B. Limited
∎ Ashulia, Palashbari, Savar, Dhaka-1349
https://gildancorp.com/en/
∎ Gildan is a leading apparel manufacturing company, with a strong portfolio of brands, like Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, and others. With over three decades of developing global manufacturing expertise, Gildan is one of the world’s most efficient, ethical, and sustainable apparel manufacturers. Founded in Canada, Gildan operates out of roughly 30 locations worldwide and sells its products in 60+ markets globally. Together with its 50,000 employees, Gildan operates with a proven commitment to industry-leading labour and environmental practices throughout its supply chain in accordance with its comprehensive ESG program embedded in the Company`s long-term business strategy.

Address::
∎ Ashulia, Palashbari, Savar, Dhaka-1349
∎ https://gildancorp.com/en/
∎ Gildan is a leading apparel manufacturing company, with a strong portfolio of brands, like Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, and others. With over three decades of developing global manufacturing expertise, Gildan is one of the world’s most efficient, ethical, and sustainable apparel manufacturers. Founded in Canada, Gildan operates out of roughly 30 locations worldwide and sells its products in 60+ markets globally. Together with its 50,000 employees, Gildan operates with a proven commitment to industry-leading labour and environmental practices throughout its supply chain in accordance with its comprehensive ESG program embedded in the Company`s long-term business strategy.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 17 Jun 2024

Category: IT/Telecommunication

Source: bdjobs.com

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