Job Description
Title: IT Support Technician
Company Name: Gildan-G.A.B. Limited
Vacancy: 02
Location: Dhaka (GULSHAN 2)
Salary: Negotiable
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Telecommunication, Software Company, Multinational Companies, Garments, Textile, Group of Companies
Published: 4 Feb 2025
Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Electronics and Telecommunication Engineering
Requirements:
Additional Requirements:
∎ Positive attitude and manners with good behaviour.
∎ Very good communications skills in English and Bengali.
∎ Efficiently triaging incoming incidents to determine their severity and priority.
∎ Dealing with difficult or frustrated customers can be a common challenge for the IT Support Technician.
∎ Ability to analyze complex problems, propose effective solutions.
∎ Properly identification of Major Incidents on time and classify and escalate properly to IT Support Engineer.
∎ Communicate easily, effectively and in a timely fashion with internal customers, internal support teams and vendors;
∎ Positive attitude and manners with good behaviour.
∎ Very good communications skills in English and Bengali.
∎ Efficiently triaging incoming incidents to determine their severity and priority.
∎ Dealing with difficult or frustrated customers can be a common challenge for the IT Support Technician.
∎ Ability to analyze complex problems, propose effective solutions.
∎ Properly identification of Major Incidents on time and classify and escalate properly to IT Support Engineer.
∎ Communicate easily, effectively and in a timely fashion with internal customers, internal support teams and vendors;
Responsibilities & Context:
∎ Assist in the primary analysis of incidents and requests received by the Global ServiceDesk.
∎ Provide first-level technical support to end-users via phone, email, or in-person.
∎ Assist in troubleshooting hardware and software issues and escalate problems to the IT Support Engineer when necessary.
∎ Regularly monitor critical devices, servers, and network infrastructure.
∎ Respond promptly to alerts, executing escalation procedures.
∎ Interact with the operations center team to provide real-time updates on IT issues.
∎ Collaborate with local support teams to ensure consistent IT support across different locations.
∎ Support global communication distribution.
∎ Provide technical support for mobile devices (e.g., iPhones).
∎ Assist in managing and maintaining the inventory of IT assets.
∎ Reporting to the Chief of ServiceDesk, the IT Support Technician will play a crucial role in processing low to mid-complexity level incidents and service requests following established procedures. Working closely with the IT Support Engineer, the IT Support Technician will be responsible for gathering necessary information, providing initial support, and escalating issues when required. The role involves remote support for various Manufacturing countries and global support on call.
∎ End User Support functions:
∎ Assist in the primary analysis of incidents and requests received by the Global ServiceDesk.
∎ Provide first-level technical support to end-users via phone, email, or in-person.
∎ Assist in troubleshooting hardware and software issues and escalate problems to the IT Support Engineer when necessary.
∎ Monitoring and maintenance:
∎ Regularly monitor critical devices, servers, and network infrastructure.
∎ Respond promptly to alerts, executing escalation procedures.
∎ Communication and Collaboration:
∎ Interact with the operations center team to provide real-time updates on IT issues.
∎ Collaborate with local support teams to ensure consistent IT support across different locations.
∎ Support global communication distribution.
∎ Mobile Devices Support:
∎ Provide technical support for mobile devices (e.g., iPhones).
∎ IT Inventories:
∎ Assist in managing and maintaining the inventory of IT assets.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Provident fund
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Weekend: 03 days in a week
∎ Working Days: 4 days in a week
∎ Office Hours:7pm to 7am working at office including one hour dinner breakFlexible to support depending on the business needs and requirements.
∎ 7pm to 7am working at office including one hour dinner break
∎ Flexible to support depending on the business needs and requirements.
∎ Service Benefit;
∎ Earn Leave Encashment (20 days maximum depending on balance);
∎ Leave Facilities:Casual Leave (10 days),Medical Leave (14 days),Compassionate Leave (05 days),Paternity Leave (05 days)Wedding Leave (05 days);
∎ Casual Leave (10 days),
∎ Medical Leave (14 days),
∎ Compassionate Leave (05 days),
∎ Paternity Leave (05 days)
∎ Wedding Leave (05 days);
∎ Other facilities will be provided as per company policy etc.
∎ Weekend: 03 days in a week
∎ Working Days: 4 days in a week
∎ Office Hours:
∎ 7pm to 7am working at office including one hour dinner break
∎ Flexible to support depending on the business needs and requirements.
∎ Service Benefit;
∎ Earn Leave Encashment (20 days maximum depending on balance);
∎ Leave Facilities:
∎ Casual Leave (10 days),
∎ Medical Leave (14 days),
∎ Compassionate Leave (05 days),
∎ Paternity Leave (05 days)
∎ Wedding Leave (05 days);
∎ Other facilities will be provided as per company policy etc.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (GULSHAN 2)
Job Highlights:
Company Information:
∎ Gildan-G.A.B. Limited
∎ Ashulia, Palashbari, Savar, Dhaka-1349
∎ https://gildancorp.com/en/
∎ Gildan is a leading apparel manufacturing company, with a strong portfolio of brands, like Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, and others. With over three decades of developing global manufacturing expertise, Gildan is one of the world’s most efficient, ethical, and sustainable apparel manufacturers. Founded in Canada, Gildan operates out of roughly 30 locations worldwide and sells its products in 60+ markets globally. Together with its 50,000 employees, Gildan operates with a proven commitment to industry-leading labour and environmental practices throughout its supply chain in accordance with its comprehensive ESG program embedded in the Company`s long-term business strategy.
Address::
∎ Ashulia, Palashbari, Savar, Dhaka-1349
∎ https://gildancorp.com/en/
∎ Gildan is a leading apparel manufacturing company, with a strong portfolio of brands, like Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, and others. With over three decades of developing global manufacturing expertise, Gildan is one of the world’s most efficient, ethical, and sustainable apparel manufacturers. Founded in Canada, Gildan operates out of roughly 30 locations worldwide and sells its products in 60+ markets globally. Together with its 50,000 employees, Gildan operates with a proven commitment to industry-leading labour and environmental practices throughout its supply chain in accordance with its comprehensive ESG program embedded in the Company`s long-term business strategy.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 6 Mar 2025
Category: IT/Telecommunication
