Title: IT Support Technician
Company Name: Gildan-G.A.B. Limited
Job Location: Dhaka (Gulshan)
Employment Status: Full-time
∎ Bachelor's degree in computer science or a related field preferred.
∎ Preferred Professional Certification: Microsoft Certified Professional
∎ Skills Required: Very Good English Communication Skills
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s): CCIE, Desirable ITIL
∎ The applicants should have experience in the following business area(s): Multinational Companies, Group of Companies, IT Enabled Service
∎ Provide support on all account management activities and access requests as per defined policies
∎ Perform primary analysis for incidents and requests sent to the Global ServiceDesk
∎ Answer customer telephone calls for various levels of IT support, open incidents on their behalf
∎ Provide desktop remote and desk side support services to internal customers;
∎ Gather all required information and provide first and second level support for incidents and requests
∎ Provide technical support on mobile devices (i.e. Iphone’s etc…) and maintain Mobile Device Management tools.
∎ Maintain global hardware and software inventories
∎ Primary analysis and data gathering of information for Application incidents
∎ Age at least 24 years
∎ Both males and females are allowed to apply
∎ Preferred 5 years specialized in IT remote Service Desk / Helpdesk agent.
∎ Experience as Service Desk, Helpdesk or Network Support as remote agent is required.
∎ Experience in remote support of IT problems and escalation of incidents to other IT Areas.
∎ Experience in Microsoft Active Directory is a must.
∎ Experience in Service Desk Platforms (Service-Now or similar)
∎ Strong understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES)
∎ IT University or similar degree or similar experience required.
∎ Microsoft Certified Professional required (present ID number)
∎ Desirable ITIL, CCIE, . (Present ID number)
∎ English is required.
∎ Availability to work in Shifts.
Compensation & Other Benefits:
∎ Mobile bill, Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Weekend: One day
∎ Office Hours: 9 hours (shifting duty in a day including 1 hour lunch and prayers break)
∎ Attendance Bonus;
∎ Gildan Bonus;
∎ Service Benefit;
∎ Earn Leave Encashment (20 days maximum depending on balance);
∎ Casual Leave (10 days), Medical Leave (14 days), Compassionate Leave (05 days), Paternity Leave (05 days) and Wedding Leave (05 days);
∎ Other facilities will be provided as per company policy etc.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Nov 2023
∎ 31 Oct 2023
∎ Gildan-G.A.B. Limited
∎ Address : Ashulia, Palashbari, Savar, Dhaka-1349
∎ Web : https://gildancorp.com/en/
∎ Business : Gildan is a leading apparel manufacturing company, with a strong portfolio of brands, like Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, and others. With over three decades of developing global manufacturing expertise, Gildan is one of the world’s most efficient, ethical, and sustainable apparel manufacturers. Founded in Canada, Gildan operates out of roughly 30 locations worldwide and sells its products in 60+ markets globally. Together with its 50,000 employees, Gildan operates with a proven commitment to industry-leading labour and environmental practices throughout its supply chain in accordance with its comprehensive ESG program embedded in the Company`s long-term business strategy.