IT Support Engineer

Job Description

Title: IT Support Engineer

Company Name: JSK Group

Vacancy: --

Age: Na

Job Location: Cumilla, Dhaka

Salary: Negotiable

Experience: --

Published: 2026-07-19

Application Deadline: 2026-08-18

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Job Context

Food Valley Highway Restaurant, a concern of JSK Group, is a rapidly growing restaurant brand dedicated to delivering exceptional food, outstanding hospitality, and superior customer experiences. As part of JSK Group’s diversified business portfolio, the restaurant continues to expand its operations while integrating modern technology to ensure efficient business processes and seamless customer service.

To support our continuous growth, we are looking for a proactive, technically competent, and service-oriented IT Support Engineer to oversee the organization’s IT infrastructure across the Corporate Office and restaurant operations. The successful candidate will be responsible for maintaining computer systems, POS terminals, networking infrastructure, CCTV surveillance, servers, internet connectivity, and IT security while ensuring uninterrupted business operations through prompt technical support and preventive maintenance.

Job Responsibilities

• Provide first and second-level IT support to corporate office and restaurant users.

• Install, configure, troubleshoot, and maintain desktop computers, laptops, POS terminals, barcode scanners, receipt printers, kitchen printers, biometric attendance devices, IP phones, and other IT peripherals.

• Ensure smooth operation of Restaurant POS (Point of Sale) systems and coordinate with software vendors to resolve technical issues.

• Install, configure, and maintain Windows operating systems, Microsoft Office applications, antivirus software, and other business software.

• Diagnose and resolve hardware, software, operating system, email, and application-related problems efficiently.

• Configure, maintain, and troubleshoot LAN, WAN, Wi-Fi networks, routers, managed switches, firewalls, VPNs, and internet connectivity.

• Monitor network performance and ensure maximum system availability across all business locations.

• Install, configure, and maintain CCTV surveillance systems, DVR/NVR devices, access control systems, and biometric attendance systems.

• Support digital menu boards, Kitchen Display Systems (KDS), payment terminals, online ordering platforms, and delivery management systems.

• Perform regular system backups, data recovery, and disaster recovery procedures to ensure business continuity.

• Maintain IT asset inventory, software licenses, warranty records, and preventive maintenance schedules.

• Ensure proper implementation of cybersecurity measures, antivirus protection, endpoint security, and data confidentiality.

• Monitor servers, storage devices, backup systems, and network equipment to ensure optimal performance.

• Configure and manage user accounts, email accounts, access permissions, and shared resources.

• Coordinate with Internet Service Providers (ISPs), hardware suppliers, software vendors, and third-party support partners.

• Respond promptly to IT support requests and maintain detailed documentation of incidents, resolutions, and service reports.

• Conduct preventive maintenance to minimize system downtime and improve operational efficiency.

• Assist in setting up IT infrastructure for new restaurant outlets, branch offices, and business expansion projects.

• Provide technical support during company events, meetings, and presentations whenever required.

• Train employees on the proper use of POS systems, computer applications, cybersecurity awareness, and IT best practices.

• Ensure compliance with organizational IT policies, information security standards, and operational procedures.

• Travel to restaurant branches and project sites whenever required to provide technical assistance.

• Perform any other IT-related duties assigned by the Management.

• Festival Bonus: 2

• As per company policy.