Job Description
Title: IT Support Engineer
Company Name: Gildan-G.A.B. Limited
Vacancy: 01
Age: at least 24 years
Location: Dhaka (GULSHAN 2)
Salary: Negotiable
Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):Telecommunication, Software Company, IT Enabled Service, Multinational Companies, Garments, Textile, Group of Companies
Published: 26 Jan 2025
Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Electronics and Telecommunication Engineering
∎ Preferred Professional Certification: Microsoft Certified Professional
Requirements:
Additional Requirements:
∎ Age at least 24 years
∎ Preferred 5 years specialized in IT remote Service Desk / Helpdesk agent.
∎ Experience as Service Desk, Helpdesk or Network Support as remote agent is required.
∎ Experience in remote support of IT problems and escalation of incidents to other IT Areas.
∎ Experience in Microsoft Active Directory is a must.
∎ Experience in Service Desk Platforms (Service-Now or similar)
∎ Strong understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES) IT University or similar degree or similar experience required.
∎ Microsoft Certified Professional required (present ID number) Desirable ITIL, CCIE.
∎ (Present ID number) English is required.
∎ Availability to work in Shifts.
∎ Preferred 5 years specialized in IT remote Service Desk / Helpdesk agent.
∎ Experience as Service Desk, Helpdesk or Network Support as remote agent is required.
∎ Experience in remote support of IT problems and escalation of incidents to other IT Areas.
∎ Experience in Microsoft Active Directory is a must.
∎ Experience in Service Desk Platforms (Service-Now or similar)
∎ Strong understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES) IT University or similar degree or similar experience required.
∎ Microsoft Certified Professional required (present ID number) Desirable ITIL, CCIE.
∎ (Present ID number) English is required.
∎ Availability to work in Shifts.
Responsibilities & Context:
∎ Provide support on all account management activities and access requests as per defined policies
∎ Perform primary analysis for incidents and requests sent to the Global ServiceDesk Answer customer telephone calls for various levels of IT support, open incidents on their behalf
∎ Provide desktop remote and desk side support services to internal customers;
∎ Gather all required information and provide first and second level support for incidents and requests
∎ Provide technical support on mobile devices (i.e. Iphone's etc.) and maintain Mobile Device Management tools.
∎ Maintain global hardware and software inventories
∎ Primary analysis and data gathering of information for Application incidents
∎ Reporting to the Manager, Global Service Desk, the chosen candidate will process incidents and service requests as per defined procedures. The technician will support all account management activities and access requests in a timely manner.
∎ Provide support on all account management activities and access requests as per defined policies
∎ Perform primary analysis for incidents and requests sent to the Global ServiceDesk Answer customer telephone calls for various levels of IT support, open incidents on their behalf
∎ Provide desktop remote and desk side support services to internal customers;
∎ Gather all required information and provide first and second level support for incidents and requests
∎ Provide technical support on mobile devices (i.e. Iphone's etc.) and maintain Mobile Device Management tools.
∎ Maintain global hardware and software inventories
∎ Primary analysis and data gathering of information for Application incidents
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Provident fund
∎ Salary Review: Yearly
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
∎ Transport: Pick and Drop
∎ Weekend: 3 days in a week
∎ Working Days: 4 days in a week
∎ Office Hours:7am to 7pm working from office including one hour lunch break.Flexible to support depending on the business needs and requirements.
∎ 7am to 7pm working from office including one hour lunch break.
∎ Flexible to support depending on the business needs and requirements.
∎ Service Benefit;
∎ Earn Leave Encashment (20 days maximum depending on balance);
∎ Leave Facilities:Casual Leave (10 days),Medical Leave (14 days),Compassionate Leave (05 days),Paternity Leave (05 days) andWedding Leave (05 days);
∎ Casual Leave (10 days),
∎ Medical Leave (14 days),
∎ Compassionate Leave (05 days),
∎ Paternity Leave (05 days) and
∎ Wedding Leave (05 days);
∎ Other facilities will be provided as per company policy etc.
∎ Transport: Pick and Drop
∎ Weekend: 3 days in a week
∎ Working Days: 4 days in a week
∎ Office Hours:
∎ 7am to 7pm working from office including one hour lunch break.
∎ Flexible to support depending on the business needs and requirements.
∎ Service Benefit;
∎ Earn Leave Encashment (20 days maximum depending on balance);
∎ Leave Facilities:
∎ Casual Leave (10 days),
∎ Medical Leave (14 days),
∎ Compassionate Leave (05 days),
∎ Paternity Leave (05 days) and
∎ Wedding Leave (05 days);
∎ Other facilities will be provided as per company policy etc.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (GULSHAN 2)
Job Highlights:
∎ $3 billion in sales, 12 countries, 45,000 employees, 5 brands, 1 common goal: to make apparel better. Better for the people who make our clothes, better for our world, better for you.
Company Information:
∎ Gildan-G.A.B. Limited
∎ Ashulia, Palashbari, Savar, Dhaka-1349
∎ https://gildancorp.com/en/
∎ Gildan is a leading apparel manufacturing company, with a strong portfolio of brands, like Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, and others. With over three decades of developing global manufacturing expertise, Gildan is one of the world’s most efficient, ethical, and sustainable apparel manufacturers. Founded in Canada, Gildan operates out of roughly 30 locations worldwide and sells its products in 60+ markets globally. Together with its 50,000 employees, Gildan operates with a proven commitment to industry-leading labour and environmental practices throughout its supply chain in accordance with its comprehensive ESG program embedded in the Company`s long-term business strategy.
Address::
∎ Ashulia, Palashbari, Savar, Dhaka-1349
∎ https://gildancorp.com/en/
∎ Gildan is a leading apparel manufacturing company, with a strong portfolio of brands, like Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, and others. With over three decades of developing global manufacturing expertise, Gildan is one of the world’s most efficient, ethical, and sustainable apparel manufacturers. Founded in Canada, Gildan operates out of roughly 30 locations worldwide and sells its products in 60+ markets globally. Together with its 50,000 employees, Gildan operates with a proven commitment to industry-leading labour and environmental practices throughout its supply chain in accordance with its comprehensive ESG program embedded in the Company`s long-term business strategy.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 25 Feb 2025
Category: IT/Telecommunication
