IT Operations Center Administrator

Job Description

Title: IT Operations Center Administrator

Company Name: Gildan-G.A.B. Limited

Vacancy: 02

Job Location: Dhaka (Gulshan)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor's degree in computer science or a related field preferred.
∎ Preferred Professional Certification: Microsoft Certified Professional,Desirable CCIE Cisco
∎ Skills Required: Very Good English Communication Skills

Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s): Desirable CCIE Cisco
∎ The applicants should have experience in the following business area(s): Multinational Companies, Group of Companies, IT Enabled Service

Job Responsibilities:
∎ Monitors software applications and other IT business processes for technical issues.
∎ Assists with backup monitoring, restoration of files and offsite backup tape transfers.
∎ Assists with monitoring and maintenance of the data center facilities / equipment such as HVAC, generators and fire suppression systems.
∎ Takes ownership of technical incidents, ensuring all are appropriately resolved in a timely manner.
∎ Ensures all production and batch jobs are completed on time with minimal errors.
∎ Appropriately escalates issues to other IT teams when unable to resolve.
∎ Communicates status of issues with IT teams and business stakeholders electronically and verbally.
∎ Ensures deployment for the various software applications are carried out as instructed by business unit developers and any errors received are reported to the business unit developers.
∎ Ensures an Operations Status Report will accurately record all Operations activities for a given shift.
∎ Responds to inquiries with an in-depth understanding of the business unit processes.
∎ Maintains and keeps up to date policies and procedures for Gildan infrastructure.
∎ Ensures security is maintained over the Data Center at all times.

Additional Requirements:
∎ Age at least 24 years
∎ Both males and females are allowed to apply
∎ Preferred 8 years overall in IT and 3 years specialized in IT Network Monitoring Centers, or Network operations Centers.
∎ Experience as IT Support, Helpdesk or Network Support is required.
∎ Experience in monitoring IT devices and services, and escalation process
∎ Strong understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES)
∎ IT University or similar degree or similar experience required.
∎ Microsoft Certified Professional required (present ID number)
∎ Desirable CCIE Cisco. (Present ID number)
∎ English is required.
∎ Availability to work in Shifts.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Weekend: One day
∎ Office Hours: 9 hours (shifting duty in a day including 1 hour lunch and prayers break)
∎ Attendance Bonus;
∎ Gildan Bonus;
∎ Service Benefit;
∎ Earn Leave Encashment (20 days maximum depending on balance);
∎ Casual Leave (10 days), Medical Leave (14 days), Compassionate Leave (05 days), Paternity Leave (05 days) and Wedding Leave (05 days);
∎ Other facilities will be provided as per company policy etc.

Job Source: Online Job Posting.

Application Deadline: 30 Nov 2023

Company Information:
∎ 31 Oct 2023
∎ Gildan-G.A.B. Limited
∎ Address : Ashulia, Palashbari, Savar, Dhaka-1349
∎ Web :
∎ Business : Gildan is a leading apparel manufacturing company, with a strong portfolio of brands, like Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, and others. With over three decades of developing global manufacturing expertise, Gildan is one of the world’s most efficient, ethical, and sustainable apparel manufacturers. Founded in Canada, Gildan operates out of roughly 30 locations worldwide and sells its products in 60+ markets globally. Together with its 50,000 employees, Gildan operates with a proven commitment to industry-leading labour and environmental practices throughout its supply chain in accordance with its comprehensive ESG program embedded in the Company`s long-term business strategy.

Category: IT/Telecommunication



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