Job Description

Title: IT Operations Center Administrator

Company Name: Gildan-G.A.B. Limited

Vacancy: 02

Age: at least 24 years

Location: Dhaka (Gulshan)

Salary: Negotiable

Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, Multinational Companies, Group of Companies

Published: 2 May 2024

Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering
∎ Preferred Professional Certification: Microsoft Certified Professional,Desirable CCIE Cisco

Requirements:

Additional Requirements:
∎ Age at least 24 years
∎ At least 3 years specialized in IT Network Monitoring Centers, or Network operations Centers.
∎ Experience as IT Support, Helpdesk or Network Support is required.
∎ Experience in monitoring IT devices and services, and escalation process
∎ Strong understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES) IT University or similar degree or similar experience required.
∎ Microsoft Certified Professional required (present ID number)
∎ Desirable CCIE Cisco. (Present ID number)
∎ English is required.
∎ Availability to work in Shifts.
∎ At least 3 years specialized in IT Network Monitoring Centers, or Network operations Centers.
∎ Experience as IT Support, Helpdesk or Network Support is required.
∎ Experience in monitoring IT devices and services, and escalation process
∎ Strong understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES) IT University or similar degree or similar experience required.
∎ Microsoft Certified Professional required (present ID number)
∎ Desirable CCIE Cisco. (Present ID number)
∎ English is required.
∎ Availability to work in Shifts.

Responsibilities & Context:
∎ Monitors software applications and other IT business processes for technical issues.
∎ Assists with backup monitoring, restoration of files and offsite backup tape transfers.
∎ Assists with monitoring and maintenance of the data center facilities / equipment such as HVAC, generators and fire suppression systems.
∎ Takes ownership of technical incidents, ensuring all are appropriately resolved in a timely manner.
∎ Ensures all production and batch jobs are completed on time with minimal errors.
∎ Appropriately escalates issues to other IT teams when unable to resolve.
∎ Communicates status of issues with IT teams and business stakeholders electronically and verbally.
∎ Ensures deployment for the various software applications are carried out as instructed by business unit developers and any errors received are reported to the business unit developers.
∎ Ensures an Operations Status Report will accurately record all Operations activities for a given shift.
∎ Responds to inquiries with an in-depth understanding of the business unit processes.
∎ Maintains and keeps up to date policies and procedures for Gildan infrastructure.
∎ Ensures security is maintained over the Data Center at all times.
∎ The IT Operations Center Administrator is responsible for monitoring Gildan's global systems and software applications. The incumbent will ensure that systems and applications are running as expected. This role also assists with monitoring all data backups and batch schedules, the incumbent should also maintain an in-depth technical knowledge as well as a broad understanding of business unit processes and interdependencies in order to initiate actions regarding computer operations. Additionally, this role handles the diverse duties that support our global data centers.
∎ Monitors software applications and other IT business processes for technical issues.
∎ Assists with backup monitoring, restoration of files and offsite backup tape transfers.
∎ Assists with monitoring and maintenance of the data center facilities / equipment such as HVAC, generators and fire suppression systems.
∎ Takes ownership of technical incidents, ensuring all are appropriately resolved in a timely manner.
∎ Ensures all production and batch jobs are completed on time with minimal errors.
∎ Appropriately escalates issues to other IT teams when unable to resolve.
∎ Communicates status of issues with IT teams and business stakeholders electronically and verbally.
∎ Ensures deployment for the various software applications are carried out as instructed by business unit developers and any errors received are reported to the business unit developers.
∎ Ensures an Operations Status Report will accurately record all Operations activities for a given shift.
∎ Responds to inquiries with an in-depth understanding of the business unit processes.
∎ Maintains and keeps up to date policies and procedures for Gildan infrastructure.
∎ Ensures security is maintained over the Data Center at all times.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Transport: Pick and Drop
∎ Weekend: Saturday and Sunday
∎ Office Hours: 8am to 3pm working at office including one hour lunch break 8pm to 10pm working from home
∎ 8am to 3pm working at office including one hour lunch break
∎ 8pm to 10pm working from home
∎ Attendance Bonus;
∎ Gildan Bonus;
∎ Service Benefit;
∎ Earn Leave Encashment (20 days maximum depending on balance);
∎ Leave Facilities:Casual Leave (10 days), Medical Leave (14 days), Compassionate Leave (05 days), Paternity Leave (05 days) Wedding Leave (05 days);
∎ Casual Leave (10 days),
∎ Medical Leave (14 days),
∎ Compassionate Leave (05 days),
∎ Paternity Leave (05 days)
∎ Wedding Leave (05 days);
∎ Other facilities will be provided as per company policy etc.
∎ Transport: Pick and Drop
∎ Weekend: Saturday and Sunday
∎ Office Hours:
∎ 8am to 3pm working at office including one hour lunch break
∎ 8pm to 10pm working from home
∎ Attendance Bonus;
∎ Gildan Bonus;
∎ Service Benefit;
∎ Earn Leave Encashment (20 days maximum depending on balance);
∎ Leave Facilities:
∎ Casual Leave (10 days),
∎ Medical Leave (14 days),
∎ Compassionate Leave (05 days),
∎ Paternity Leave (05 days)
∎ Wedding Leave (05 days);
∎ Other facilities will be provided as per company policy etc.

Workplace:
∎ Work from home, Work at office

Employment Status: Full Time

Job Location: Dhaka (Gulshan)

Job Highlights:
∎ $3 billion in sales, 12 countries, 45,000 employees, 5 brands, 1 common goal: to make apparel better. Better for the people who make our clothes, better for our world, better for you.

Company Information:
∎ Gildan-G.A.B. Limited
∎ Ashulia, Palashbari, Savar, Dhaka-1349
∎ https://gildancorp.com/en/
∎ Gildan is a leading apparel manufacturing company, with a strong portfolio of brands, like Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, and others. With over three decades of developing global manufacturing expertise, Gildan is one of the world’s most efficient, ethical, and sustainable apparel manufacturers. Founded in Canada, Gildan operates out of roughly 30 locations worldwide and sells its products in 60+ markets globally. Together with its 50,000 employees, Gildan operates with a proven commitment to industry-leading labour and environmental practices throughout its supply chain in accordance with its comprehensive ESG program embedded in the Company`s long-term business strategy.

Address::
∎ Ashulia, Palashbari, Savar, Dhaka-1349
∎ https://gildancorp.com/en/
∎ Gildan is a leading apparel manufacturing company, with a strong portfolio of brands, like Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, and others. With over three decades of developing global manufacturing expertise, Gildan is one of the world’s most efficient, ethical, and sustainable apparel manufacturers. Founded in Canada, Gildan operates out of roughly 30 locations worldwide and sells its products in 60+ markets globally. Together with its 50,000 employees, Gildan operates with a proven commitment to industry-leading labour and environmental practices throughout its supply chain in accordance with its comprehensive ESG program embedded in the Company`s long-term business strategy.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 1 Jun 2024

Category: IT/Telecommunication