IT Executive

Job Description

Title: IT Executive

Company Name: Naturo

Vacancy: 1

Age: 25 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Call Center, E-commerce, E-commerce Startup, F-commerce

• Bachelor/Honors

• 2 to 5 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Call Center, E-commerce, E-commerce Startup, F-commerce

• Age 25 to 35 years
• Only Male

Qualifications & Requirements:

Bachelor’s degree in Computer Science, Information Technology, or a related field.·     

2/5 years of experience in IT support, network administration, or system maintenance (factory or multi-site preferred).

Strong knowledge of hardware troubleshooting, networking (LAN/WAN), Windows OS, and CCTV systems.·

Experience with DVR/NVR setup, IP camera installation, and network cabling.

Basic understanding of VoIP, ERP, and CRM systems preferred.

Excellent problem-solving, communication, and time-management skills.

Ability to work under pressure and respond to issues across multiple sites.

Willingness to travel between factory and head office as required. 

Key Competencies:

Technical troubleshooting and analytical ability

Team collaboration and user support orientation·

Confidentiality and data integrity awareness·

Proactive maintenance and issue prevention mindset·      Strong organizational and reporting skills

Purpose:

The IT Executive is responsible for ensuring the smooth operation, maintenance, and support of all IT systems, hardware, software, and network infrastructure across the factory, head office, and call center. The role also includes managing the full cycle of CCTV system maintenance, and service to ensure operational efficiency and data security.

Key Responsibilities:

1.      General IT Operations

·      Provide day-to-day IT support to all users in factory, head office, and call center.

·      Install, configure, and maintain desktop PCs, laptops, printers, and other IT peripherals.

·      Manage user accounts, access controls, and system backups.

·      Ensure smooth operation of LAN/WAN, Wi-Fi, and internet connectivity.

·      Monitor and troubleshoot network issues to minimize downtime.

·      Maintain IT asset inventory and perform regular audits.

·      Install and update software and operating systems as required.

2.      Factory IT Support

·      Maintain and support production-related systems, and label printers.

·      Coordinate with production and engineering teams to resolve system or network issues affecting manufacturing operations.

3.      Head Office IT Support

·      Manage office network, printers, and server connectivity.

·      Support management systems, email configurations, and communication tools.

·      Ensure data security and backup management in coordination with the management.

·      Ensure uptime of call center systems including VoIP, softphones, and CRM platforms.

·      Monitor and maintain call routing, headset connectivity, and network performance.

·      Provide timely support to agents and supervisors for system access or technical issues.

4.      CCTV Maintenance & Service

·      Regularly inspect and maintain all CCTV cameras and recording devices to ensure continuous operation.

·      Troubleshoot camera, storage, and connectivity issues.

·      Maintain CCTV footage archives and ensure compliance with data security and retention policies.

·      Coordinate with vendors for installation or warranty claim.

5.      Documentation & Reporting

·      Maintain detailed logs of IT issues, resolutions, and maintenance schedules.

·      Prepare periodic IT performance and incident reports.

·      Support internal audits and compliance requirements related to IT and data security.

• T/A
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2