IT Executive

Job Description

Title: IT Executive

Company Name: Naturo

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-02-19

Application Deadline: 2026-02-28

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Purpose:

The IT Executive is responsible for ensuring the smooth operation, maintenance, and support of all IT systems, hardware, software, and network infrastructure across the factory, head office, and call center. The role also includes managing the full cycle of CCTV system maintenance, and service to ensure operational efficiency and data security.

Key Responsibilities:

1.      General IT Operations

·      Provide day-to-day IT support to all users in factory, head office, and call center.

·      Install, configure, and maintain desktop PCs, laptops, printers, and other IT peripherals.

·      Manage user accounts, access controls, and system backups.

·      Ensure smooth operation of LAN/WAN, Wi-Fi, and internet connectivity.

·      Monitor and troubleshoot network issues to minimize downtime.

·      Maintain IT asset inventory and perform regular audits.

·      Install and update software and operating systems as required.

2.      Factory IT Support

·      Maintain and support production-related systems, and label printers.

·      Coordinate with production and engineering teams to resolve system or network issues affecting manufacturing operations.

3.      Head Office IT Support

·      Manage office network, printers, and server connectivity.

·      Support management systems, email configurations, and communication tools.

·      Ensure data security and backup management in coordination with the management.

·      Ensure uptime of call center systems including VoIP, softphones, and CRM platforms.

·      Monitor and maintain call routing, headset connectivity, and network performance.

·      Provide timely support to agents and supervisors for system access or technical issues.

4.      CCTV Maintenance & Service

·      Regularly inspect and maintain all CCTV cameras and recording devices to ensure continuous operation.

·      Troubleshoot camera, storage, and connectivity issues.

·      Maintain CCTV footage archives and ensure compliance with data security and retention policies.

·      Coordinate with vendors for installation or warranty claim.

5.      Documentation & Reporting

·      Maintain detailed logs of IT issues, resolutions, and maintenance schedules.

·      Prepare periodic IT performance and incident reports.

Support internal audits and compliance requirements related to IT and data security.

• T/A
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2