IT Associate

Job Description

Title: IT Associate

Company Name: Catalyst Solutions

Vacancy: 2

Age: At least 26 years

Job Location: Chattogram (Chittagong Sadar Chawkbazar), Dhaka (DOHS Baridhara)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, ISP, Computer Hardware/Network Companies, Multinational Companies
• Freshers are also encouraged to apply.

• Bachelor of Science (BSc) in Computer Science & Engineering, Information Technology, Electronics and Telecommunication Engineering

• At least 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, ISP, Computer Hardware/Network Companies, Multinational Companies
• Freshers are also encouraged to apply.

• Age At least 26 years
• Only Male

• Capability to support a 24/7 operational environment.

• Strong problem-solving and troubleshooting mindset.

• Strong sense of ownership and accountability.

• Quick learner and early adopter of new technology.

• Good English communication skills (reading technical instructions).

• Candidates who show curiosity, a learning mindset, and long-term career commitment.

Context: Catalyst Solutions, a multinational company serving Fortune 500 clients in the USA and Canada, is hiring IT Associates to ensure uninterrupted internet connectivity and IT operations 24/7. As a data analytics firm operating under ISO 27001:2022 standards, we seek tech-savvy professionals who are early adopters of new technologies and capable of supporting and improving modern office IT systems.

Job Responsibilities:

• Ensure uninterrupted 24/7 internet connectivity with procured ISP bandwidth across all offices.

• Maintain proper functioning of all workstations and enforce internal IT policies.

• Install, configure, and troubleshoot software, hardware, networks, printers, and scanners.

• Keep an updated inventory of all electronic devices.

• Ensure organization-wide data security compliance aligned with ISO 27001:2022 standards.

• Monitor and maintain IP camera systems for continuous operational visibility.

• Implement fail-safe measures for all IT equipment.

• Maintain required documentation, including checklists, maintenance logs, incident reports

• Learn and adopt new technologies to improve IT infrastructure aligned with global offices.

• Support IT recruitment activities when required.

• Collaborate with all departments to ensure smooth operations across locations.

• Manage and maintain all electrically operated office equipment.

• Salary paid on time (15th of every month)

• All meals provided: breakfast, lunch, dinner, snacks & refreshments

• Access to extensive training and structured mentorship programs

• Strong focus on career growth and professional development

• ISO-certified multinational work environment with modern technology

• Clean, hygienic, and safe workplace, especially supportive for women

• Academic flexibility and encouragement for postgraduate studies

• Employee Referral Bonus: BDT 25,000 (T&C apply)

• Festival bonuses, paid leave, maternity & paternity benefits*

• Annual medical checkups fully funded by the company*

• Transportation support (office/Uber/Pathao) when required

• CSR/ESG initiatives led by employees

• Engaging office culture with events, outings, and entertainment

• Work-from-home flexibility based on performance and credibility

• Opportunity to work across multiple offices (including CTG)

*As per company policy and performance criteria