International Call Center Agent (Night Shift)

Job Description

Title: International Call Center Agent (Night Shift)

Company Name: Corporate Care IT

Vacancy: --

Age: 18 to 30 years

Job Location: Dhaka (Old Dhaka)

Salary: Negotiable

Experience:

Published: 2025-11-15

Application Deadline: 2025-12-15

Education:

Requirements:

Skills Required: Communication,Fluent In English,Microsoft Excel,Microsoft Word,Telemarketing

Additional Requirements:

• Age 18 to 30 years
• Only Male

• Freshers are encouraged to apply (O-level, A-level, or Fluent ENGLISH Speaker).

• Previous experience in call centers, telemarketing, or a similar role will be preferred.

• Willing to work at night shifts to match business hours in the USA (Bangladesh time 9:00 PM - 6:00 AM) with a 1-hour break time.

• Able to speak clearly and persuasively in English in positive or negative situations.

• Self-motivated, independent worker with the ability to multitask.

• Professional, courteous and know proper phone etiquette.

• Excellent communication skills in English, both written and verbal, with the ability to convey complex information clearly and concisely.

• Strong interpersonal skills and the ability to work collaboratively in a team-oriented environment.

• Make outbound calls to USA customers and handle different topics according to the communication script.

• Taking inbound calls from foreign customers.

• Manage large volumes of calls efficiently and promptly

• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.

• Sell services/products over the phone as per the instructions provided.

• Record all conversations in our call center database in a clear, comprehensible way.

• Meet personal / team qualitative and quantitative targets.

• Process orders, forms, and applications as per instructions.

• Manage and resolve customer complaints effectively.

• Document all call information according to standard operating procedures.