Information Moderator - Protection
Job Description
Title: Information Moderator - Protection
Company Name: International Rescue Committee (IRC)
Vacancy: Not specific
Job Location: Cox's Bazar (Teknaf, Ukhia)
Employment Status: Full-time, Contractual
Educational Requirements:
∎ Bachelor's degree in social work or related field or advanced relevant technical knowledge (e.g. media, journalism, communication).
Experience Requirements:
∎ At least 2 year(s)
Job Context:
∎ Signpost is an innovative two-way communication initiative providing the humanitarian community with information hubs to reach refugees, asylum seekers and crisis-affected communities around the world with accessible information. Signpost programming will take a holistic approach to address information needs in Uhkiya, and Teknaf. Signpost is a useful information resource for people in need, it fosters more in-depth community engagement, more trust, and, most importantly, more utility for its users.
∎
∎ Signpost instances use information hubs located within communities to communicate directly with refugees and asylum-seekers to listen to their questions and provide information, through frontline staff using a digital platform that provides updated articles and service maps as a basis of information. IRC is seeking a Moderators to be based in Uhkiya and Teknaf under the direct supervision of the Senior Signpost Officer. The Moderator will be responsible for communicating directly with Signpost users daily, replying to comments, messages, and questions.
∎ Work Location: Uhkiya/Teknaf
∎ Contract Length: Till September 31, 2021
Job Responsibilities:
∎ Reply to questions received at the information hubs with the help of a digital platform (containing articles and service maps) and Communication with Communities guidelines.
∎ Follow protocol to escalate any communication from vulnerable cases to Protection Specialists.
∎ Provide Feedback on (and translate into English if required) representative and noteworthy questions and feedback and write an analysis of the day's communications (including responses to individual questions, trends in conversation and information gaps).
∎ Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
∎ Collaborate with Editorial team and the frontline staff team to develop thorough, well-researched answers
∎ Analyze information gaps amongst refugee populations to feed into future content creation.
∎ Keep up to date with all the new information that we put out on an ongoing basis and attend regular trainings as required.
∎ Any other duties as assigned by the supervisor
∎
∎ Deliverables
∎ Ability to deliver information and collect feedback from communities on information needs.
∎ Ability to draft weekly reports and other project progress reports of high quality
∎ Ability to conduct information need gap assessments in various sectors to inform appropriate intervention and response to people's queries.
∎ Effective coordination and collaboration with IRC internal sectors and other partners
Additional Requirements:
∎ Minimum of 2 years of professional experience working ideally with refugees or displaced people in protection or a related field
∎ Knowledge, Skills & Competences
∎ Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications
∎ An understanding of the power and importance of accurate information and the ability to exercise excellent judgement in ensuring all answers are accurate
∎ Strong organizational and time-management skills; proven ability to prioritize and deliver on time
∎ Strong analytic problem-solving skills
∎ Ability to work both independently and in a dynamic, cross-functional team
∎ Demonstrated ability to work effectively with stakeholders at all levels
∎ A team player.
∎ Fantastic attention to detail.
∎ Strong computer proficiency and well acquainted with basic software tools - can navigate autonomously in Windows, Android, Skype, and Microsoft Office suite and Google docs.
∎ Good communications skills both verbal and written in English and Bengali
∎ People who have sound knowledge in Chittagonian dialect and culture will get preference.
Salary: Tk. 48500 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays, Insurance, Gratuity
∎ 2 bonus in a year equivalent to two basic salaries
Application Deadline: 11 Nov 2020
Company Information:
∎ 5 Nov 2020
∎ International Rescue Committee (IRC)
∎ Address : 1st floor, Sayemon Heritage Residence, Baharchora, Cox’s Bazar
∎ Web : https://www.rescue.org/
∎ Business : The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. In more than 40 countries and in 26 U.S. cities, our dedicated teams provide clean water, shelter, health care, education, protection and empowerment support to refugees and displaced people. The International Rescue Committee (IRC) Founded in 1933. David Miliband, President and CEO of the International Rescue Committee, is a former Foreign Secretary of the United Kingdom.
Category: NGO/Development
Deadline Expired on 11th Nov 2020
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