Implementation & Customer Success (Intern)
Job Description
Title: Implementation & Customer Success (Intern)
Company Name: Nextzen Limited (Bangladesh)
Vacancy: 2
Age: 25 to 30 years
Job Location: Dhaka
Salary: Negotiable
Experience:
Published: 2026-07-28
Application Deadline: 2026-08-10
Education:
- Diploma
- Bachelor/Honors
Requirements:
Skills Required:
Additional Requirements:
- Age 25 to 30 years
Age: 20–28 years
Strong communication skills in Bangla and English.
Good presentation and interpersonal skills.
Basic knowledge of business processes.
Good computer proficiency (MS Office/Google Workspace).
Fast learner with positive attitude.
Willingness to travel for client visits when required.
Ability to work under deadlines.
Responsibilities & Context:
Nextzen Limited is a leading Software & SaaS company providing ERP, POS, School Management, Hospital Management, CRM, HRM, Accounting, and Business Automation solutions.
We are looking for energetic, tech-savvy, and customer-focused interns to join our Implementation & Customer Success Team. This internship offers practical experience in software implementation, client onboarding, user training, customer support, and business process analysis.
Outstanding performers may be offered a full-time position after successful completion of the internship.
Job Responsibilities
Assist in ERP, POS, and SaaS software implementation projects.
Configure software according to client requirements.
Conduct client onboarding sessions and software demonstrations.
Train end users on system features and workflows.
Provide first-level customer support via phone, email, WhatsApp, and remote sessions.
Troubleshoot basic software issues and coordinate with the technical team.
Prepare implementation documents, user manuals, and reports.
Follow up with customers to ensure successful software adoption.
Maintain CRM records and implementation progress.
Build strong relationships with clients to ensure customer satisfaction.
Educational Requirements
Bachelor of Business Administration (BBA)
Bachelor of Science (CSE/CS/Software Engineering/ICT)
Bachelor of Commerce (Accounting/Finance)
Fresh graduates are encouraged to apply.
Final-year students may also apply if available for full-time internship.
Experience Requirements
No prior experience required.
Internship or project experience in ERP, CRM, POS, or customer service will be an advantage.
Skills Required
Customer Success
Software Implementation
Business Analysis
Client Communication
ERP/POS Knowledge (Preferred)
Microsoft Excel
Documentation
Problem Solving
Time Management
Compensation & Other Benefits
Monthly Internship Allowance
Practical training on ERP & SaaS implementation
Certificate upon successful completion
Performance-based incentive
Opportunity for permanent employment
Career growth in Customer Success & Business Consulting
About Nextzen Limited
Nextzen Limited develops innovative ERP and business automation solutions for organizations across multiple industries. Our products help businesses streamline operations, improve productivity, and accelerate digital transformation.
Job Other Benifits:
- Tour allowance,Mobile bill,Performance bonus
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Internship
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
