ICLA Technical Officer Bangladesh Coxs Bazar (Bangladeshi National Only)

Job Description

Title: ICLA Technical Officer Bangladesh Coxs Bazar (Bangladeshi National Only)

Company Name: Norwegian Refugee Council, Bangladesh

Vacancy: 1

Age: Na

Job Location: Cox`s Bazar

Salary: --

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): NGO

• Bachelor/Honors

Bachelor's degree in information technology, Communications, Digital Media, Computer Science, or related field

• At least 2 years
• The applicants should have experience in the following business area(s): NGO

• Good working knowledge of digital analytics tools such as Google Analytics, Microsoft Excel, and Meta Business Suite (Facebook Page Management and Advertising Platform)

• Experience managing websites and social media platforms, including updating content through a Content Management System (CMS) (e.g., WordPress, Drupal, or similar platforms)

• Experience using online data collection tools (e.g., Kobo Toolbox, Google Forms) and maintaining structured tracking systems

• Minimum 2 years of relevant working experience in digital communications, data monitoring, website management, or related field

• Knowledge of humanitarian principles and protection-sensitive communication approaches

• Proficiency in preparing structured reports and maintaining organised digital documentation using tools such as Microsoft Office 365 (Word, Excel, SharePoint, OneDrive)

• Strong understanding of data protection, confidentiality, and safe handling of sensitive information in line with organisational standards

• Experience with digital advertising platforms (e.g., Facebook Ads Manager, Google Ads) or basic web management tools is an advantage

• Female candidates with relevant experience are strongly encouraged to apply

ICLA Technical Officer (KOBLI) supports the operational implementation and day-to-day management of NRC Bangladesh’s ICLA digital initiatives, with a primary focus on the KOBLI digital platform. The role contributes to digital legal service delivery by maintaining the website, monitoring analytics, coordinating approved legal and information content, supporting digital outreach, and ensuring that user feedback and referrals are recorded and followed up in line with NRC standards. The position works closely with ICLA field teams, the ICLA Specialist, MEAL, communications, and relevant support functions to ensure that digital services are accessible, protection-sensitive, and user-friendly for refugees and host communities.

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