Job Description
Title: Hotel Front Desk Supervisor
Company Name: Anchor Eco Resort & Spa
Vacancy: --
Age: at most 35 years
Location: Cox's Bazar
Minimum Salary: Negotiable
Experience:
∎ 5 to 7 years
∎ The applicants should have experience in the following business area(s):Restaurant, Resort, Coffee Shop
Published: 5 Jan 2025
Education:
∎ Masters, Bachelor/Honors
∎ Masters or Bachelor Degree in any Discipline and bachelor degree in hospitality Management.
∎ Masters or Bachelor Degree in any Discipline and bachelor degree in hospitality Management.
Requirements:
Additional Requirements:
∎ Age at most 35 years
∎ Excellent communication and interpersonal skills.
∎ Competency in managing time and solving everyday problems.
∎ Customer-oriented mindset with a passion for providing exceptional service.
∎ Fluency in English language
∎ Basic knowledge of Microsoft Office (MS Word and MS Excel).
∎ Physical Features: Sound Health, energetic and presentable.
∎ Excellent communication and interpersonal skills.
∎ Competency in managing time and solving everyday problems.
∎ Customer-oriented mindset with a passion for providing exceptional service.
∎ Fluency in English language
∎ Basic knowledge of Microsoft Office (MS Word and MS Excel).
∎ Physical Features: Sound Health, energetic and presentable.
Responsibilities & Context:
∎ Ensures Outstanding customer care at all times.
∎ Maintains a friendly, professional, cheerful and courteous demeanor at all times.
∎ Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
∎ Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
∎ Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
∎ Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
∎ Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
∎ Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
∎ Adheres to company credit limit policies.
∎ Allocates rooms to expected arrivals after checking the guests preferences and special requests.
∎ Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc.
∎ Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner.
∎ Cross checks all billing instructions are correctly updated
∎ Handles bus group arrivals and corporate market segment groups and pre-registers each guest and ensures payment is made in full for the group or that billing is correct.
∎ Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by casino/hotel policies and procedures.
∎ Participates in setting yield management strategies, marketing programs and rates
∎ Performs other duties as assigned, requested or deemed necessary by management.
∎ Ensures Front desk log book and hotel log book is always updated and acted upon.
∎ Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
∎ Participates in hotel committees and task force assignments.
∎ Ensures Outstanding customer care at all times.
∎ Maintains a friendly, professional, cheerful and courteous demeanor at all times.
∎ Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
∎ Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
∎ Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
∎ Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
∎ Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
∎ Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
∎ Adheres to company credit limit policies.
∎ Allocates rooms to expected arrivals after checking the guests preferences and special requests.
∎ Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc.
∎ Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner.
∎ Cross checks all billing instructions are correctly updated
∎ Handles bus group arrivals and corporate market segment groups and pre-registers each guest and ensures payment is made in full for the group or that billing is correct.
∎ Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by casino/hotel policies and procedures.
∎ Participates in setting yield management strategies, marketing programs and rates
∎ Performs other duties as assigned, requested or deemed necessary by management.
∎ Ensures Front desk log book and hotel log book is always updated and acted upon.
∎ Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
∎ Participates in hotel committees and task force assignments.
Skills & Expertise:
Compensation & Other Benefits:
∎ As per Company policy.
∎ As per Company policy.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Cox's Bazar
Company Information:
∎ Anchor Eco Resort & Spa
∎ Inani, Cox's Bazar
∎ anchorecoresort.com
Address::
∎ Inani, Cox's Bazar
∎ anchorecoresort.com
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 4 Feb 2025
Category: Receptionist/PS
