Head of Guest Services (Assistant Manager/Manager)
Job Description
Title: Head of Guest Services (Assistant Manager/Manager)
Company Name: JUBILANT FOODWORKS BANGLADESH LIMITED(Domino's Pizza Bangladesh)
Vacancy: 01
Location: Dhaka
Minimum Salary: Negotiable
Experience:
∎ At least 5 years
Published: 15 Feb 2024
Education:
∎ Bachelor/Honors, Masters
Requirements:
Responsibilities & Context:
∎ Drive Customer Satisfaction, Net Promoter Score for the Brand with insights to Operations and Marketing for intervention and improvement.
∎ Bottom Quartile Management with respect to Key Performance indicators such as Concerns, NPS etc.
∎ End 2 End Customer issue management and resolution. Take ownership and ensure Guest win-back.
∎ Should have sufficient knowledge of Social Media and its impact on Brand.
∎ Training need intervention – Should have a knack of data driven insights and give inputs for Store intervention & periodic developments.
∎ Collaborate with Marketing, Ops & other cross functional channels to ensure Guest Voice is shared and qualitative actionable is created.
∎ Should be able to take ownership and drive excellence, communication skills and ability to read/present data.
∎ Partner Management – reviewing performance, contract management, invoice processing.
∎ Concern Management - Owns the concern process – from end to end perspective.
∎ Close the loop for each case by coordinating with Regional team/Corporate team & Customer.
∎ Guest Services projects – Ensure that Guest services projects are implemented and executed on ground with maximum impact.
∎ Previous exposure to Digital led enablement and tech release done will be an added advantage.
Compensation & Other Benefits:
∎ Mobile bill
∎ Performance bonus
∎ Insurance
∎ Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Employment Status: Full Time
Job Location: Dhaka
Job Highlights:
Company Information:
∎ JUBILANT FOODWORKS BANGLADESH LIMITED(Domino's Pizza Bangladesh)
∎ Paragon House, (4th floor), 5 Mohakhali, C/A Dhaka-1212
Address::
∎ Paragon House, (4th floor), 5 Mohakhali, C/A Dhaka-1212
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 22 Feb 2024
Category: Marketing/Sales
