Guest Relationship Officer / Front Desk Officer

Job Description

Title: Guest Relationship Officer / Front Desk Officer

Company Name: A Reputed 3 Star Hotel (Banani, Dhaka)

Vacancy: --

Age: Na

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Hotel

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

•  BBA / MBA in Marketing / Tourism / Hotel Management from renowned University (Candidates having Bachelor / Master’s degree in any discipline could apply with exceptional experiences)

• 3 to 5 years
• The applicants should have experience in the following business area(s): Hotel

• Excellent Salesmanship & Target Oriented

• People Leadership and Development

• Working knowledge of Microsoft Office

• Skills Required: Excellent communication skill, Outstanding organizational and leadership skills, Strong Negotiation Skills, Strong Marketing and Sales skills, Good Presentation skills

Property Overview

A reputed 3 Star hotel in Banani, Dhaka is entering a new era under new management. Through complete renovation, modernization, and facility upgrades, the property is being redefined to achieve a 4 Star standard. Focused on blending comfort, elegance, and innovation, every aspect — from rooms and dining to leisure and business facilities — is being enhanced for today’s discerning travelers. With excellence in service, modern amenities, and a customer-first approach, this Hotel is set to become a preferred choice for both business and leisure guests in the city.

Job Context

The post of Assistant Manager – Sales is primarily concerned with sales, marketing, branding, corporate partnership and sales leadership across the Hotel on all aspects of the products areas of the company. The Assistant Manager will be expected to lead the strategic sales plans and be required to ensure that sales and marketing plans and policies and procedures are implemented.

Job Responsibilities

• Lead and support the sales team to achieve assigned room, banquet, and event sales targets.

• Develop, implement, and regularly review sales plans aligned with the hotel’s vision and goals.

• Execute sales strategies to drive occupancy, maximize revenue, and enhance market presence.

• Set periodical targets, monitor performance, and optimize strategies accordingly.

• Build and maintain strong client relationships while identifying customer needs and market trends.

• Plan and execute sales campaigns, promotions, and activation programs to attract new business.

• Identify new markets, corporate clients, travel partners, and event opportunities.

• Provide guidelines to ensure effective sales strategies that deliver exceptional guest experience.

• Monitor competitor activities and adjust strategies to maintain a competitive edge.

• Prepare regular sales reports, forecasts, and presentations for management.

• Support management in additional sales or marketing initiatives as required.

Workplace: Work at office / Work at market

• T/A, Mobile Bill

• Performance Bonus

• Lunch Facilities: Fully Subsidized

• Unlimited Tea / Coffee in the office

• Salary Review: Yearly

• Festival Bonus: 2

• Lucrative Sales Incentives & Other Benefits