Guest Relations Officer (GRO)

Job Description

Title: Guest Relations Officer (GRO)

Company Name: Cityscape International Ltd

Vacancy: 02

Job Location: Dhaka (Gulshan)

Employment Status: Full-time

Experience Requirements:
∎ At least 3 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Greet and welcome guests promptly in a warm and friendly manner
∎ Escort guests to tables and assisting in sitting with comfort.
∎ Speak with guests and staff using clear and professional language
∎ Mitigate any questions regarding menu and assist with menu selections
∎ To exercise effective listening to capture relevant information and provide a premium experience for the guest
∎ Addressing and escalating customer complaints
∎ Attend to special guests (e.g. VIPs) and answer their inquiries
∎ Maintain a polite and humble personality while attending to the guests
∎ Check the amenities for their quality and proper provision to leave no ground for complaints from the guests
∎ Actively listen to and resolve complaints

Additional Requirements:
∎ Age at least 22 years
∎ Only females are allowed to apply
∎ Proficiency in English
∎ Excellent analytical, problem-solving, and decision-making skills
∎ Exceptional leadership and management skills
∎ Effective communication and negotiation skills
∎ Detail-oriented and persuasive

Salary: Negotiable

Compensation & Other Benefits:
∎ Performance bonus
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Incentive
∎ Service Charge (equally distribution)

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 16 Feb 2023

Company Information:
∎ 7 Feb 2023
∎ Cityscape International Ltd
∎ Address : 53 Gulshan Avenue, Dhaka-1212
∎ Web : www.cityscapebd.net

Category: Hospitality/ Travel/ Tourism

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