Generalist Field Officer (Dhaka)
Job Description
Title: Generalist Field Officer (Dhaka)
Company Name: International Committee of the Red Cross
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Contractual
Educational Requirements:
∎ Graduate in any discipline
Experience Requirements:
∎ 3 to 4 year(s)
Job Context:
∎ Department : Communication
∎ Starting date : As soon as possible
∎ Contract Type : Contractual (1 Year)
∎ The Generalist field officer will act as the as the supervisor of operators established to receive calls from the beneficiaries of the ICRC. He/She will assist to prepare standards, provide briefing, supervise & follow up the activities operator(s).
Job Responsibilities:
∎ Assists in rollout of Community Contact Center (CCC), creates & implements standard operating procedures & policies.
∎ Supervises & ensures all contact center employees & activities are coherent with SOP & ICRC guideline.
∎ Maintains regular communication & liaison with departments (i.e ICT, Communication) to evaluate necessary requirements (i.e: staffing, IT Support, IT accessories) to ensure smooth operation of CCC.
∎ Participate in operator recruitment, prepares & provide regular briefing, updates, training to CCC operator, evaluates operator performance & identifies development scope of operators.
∎ Follows up issues raised by CCC for timely feedback.
∎ Assists in formulating improvement scope of CCC & strategy to improve the accessibility of the ICRC to affected people in Bangladesh.
∎ Regular reporting as & when necessary.
Additional Requirements:
∎ Fluent command of English and computer literacy. Knowledge of Rohingya language will get added advantage.
∎ Professional requirements:
∎ 3 to 4 years of total work experience in relevant field in relevant industry.
∎ Excellent knowledge of the assigned geographic area.
∎ Personal qualities for the position:
∎ Excellent sense of responsibility and confidentiality.
∎ Ability to empathize to people who are in vulnerable situation in the country.
∎ Ability to work independently with minimal supervision, respecting the established framework.
∎ Ability to define priorities.
∎ Ability to adapt to and work in a multicultural team environment.
∎ Team spirit and capacity to integrate a multidisciplinary approach.
Compensation & Other Benefits:
∎ Attractive compensation and benefits along with medical insurance and accidental coverage
∎ 13th months' salary.
∎ In-house and/or external training
∎ The opportunity to apply your knowledge and experience in an international setting of humanitarian endeavour
Application Deadline: February 25, 2020
Company Information:
∎ International Committee of the Red Cross
∎ Business : The International Committee of the Red Cross (ICRC), an impartial, neutral and independent international organization striving to protect and assist the victims of war and violence.
Category: NGO/Development
Source: bdjobs.com
Deadline Expired on 25th Feb 2020
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