General Manager, Operation & Customer Service

Job Description

Title: General Manager, Operation & Customer Service

Company Name: Bangla Plusone Ltd.

Vacancy: 01

Age: 40 to 50 years

Job Location: Gazipur

Salary: Tk. 125000 (Monthly)

Experience:

• At least 10 years
• The applicants should have experience in the following business area(s): Buying House, Third Party Auditor (Quality, Health, Environment, Compliance

• Bachelor of Science (BSc)
• Bachelor of Science (Pass)
• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• At least 10 years
• The applicants should have experience in the following business area(s): Buying House, Third Party Auditor (Quality, Health, Environment, Compliance

• Age 40 to 50 years
• Only Male

Responsibilities & Context:

• Inspection Capacity Planning based on Shipment Date, Order Volume, Product Type, etc.

• Daily Inspection Planning & QA Allocation (both for Center & Outside)

• Act as the main technical contact for clients and provide updates on inspection results and performance.
  Recruit, train, and mentor apparel inspectors

• Oversee daily workflow, Inspection & Team scheduling, and performance evaluations

• Plan and manage Inspections (pre-inspection, 100% pc-to-pc inspection, AQL)

• Conduct supplier audits to verify inspection environments based on Japanese standard.

• Escalate critical findings to clients immediately.

• Hire, train, and guide the customer service team and production team.

• Manage the quality claims process, investigating issues and coordinating with clients and suppliers on chargebacks.

• Analyse quality data (e.g., defect trends, factory environments) to prepare reports for clients and internal leadership.

• Develop and implement standardized inspection processes and SOPs

• Maintain knowledge of garment construction, fabric, printing, embroidery, and washing techniques.

• Ensure products meet regulatory requirements and client safety standards.

• Medical allowance,Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

According to company policy