Manager, Customer Service & Operation Lead
Job Description
Title: Manager, Customer Service & Operation Lead
Company Name: Bangla Plusone Ltd.
Vacancy: 01
Age: 35 to 40 years
Job Location: Chattogram
Salary: Tk. 60000 - 70000 (Monthly)
Experience:
- 10 to 12 years
- The applicants should have experience in the following business area(s): Garments, Buying House, Third Party Auditor (Quality, Health, Environment, Compliance
Published: 2026-03-10
Application Deadline: 2026-04-09
Education:
- Bachelor of Arts (BA)
- Bachelor of Social Science (BSS)
- Bachelor of Business Studies (BBS)
- Bachelor of Business Administration (BBA)
- Bachelor of Social Science (Pass)
Requirements:
- 10 to 12 years
- The applicants should have experience in the following business area(s): Garments, Buying House, Third Party Auditor (Quality, Health, Environment, Compliance
Skills Required: AQL,Garment production,MIS,Production Planning,Production/ Operation Management,Quality Control Audit/ Inspect,Quality Management System,SOP for Product Development,Suppliers and Vendor Management,Textile and Garments
Additional Requirements:
- Age 35 to 40 years
- Only Male
Responsibilities & Context:
• Recruit, train, and mentor apparel inspectors
• Oversee daily workflow, Inspection & Team scheduling, and performance evaluations
• Plan and manage Inspections (pre-inspection, 100% pc-to-pc inspection, AQL)
• Review inspection reports for accuracy before they are sent to clients.
• Conduct supplier audits to verify inspection environments based on the Japanese standard.
• Serve as the primary technical contact for clients, providing updates on inspection performance.
• Escalate critical findings to clients immediately.
• Manage the quality claims process, investigating issues and coordinating with clients and suppliers on chargebacks.
• Analyse quality data (e.g., defect trends, factory environments) to prepare reports for clients and internal leadership.
• Develop and implement standardized inspection processes and SOPs
• Maintain expert knowledge of garment construction, fabric, printing, embroidery, and washing techniques.
• Ensure products meet regulatory requirements and client safety standards.
Job Other Benifits:
- Medical allowance,Mobile bill,Insurance
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
According to Company Policy
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Interpreter
