Job Description

Title: General Manager

Company Name: Kloud Project Limited

Vacancy: 3

Age: At least 35 years

Job Location: Chattogram

Salary: Negotiable

Experience:

• 4 to 8 years
• The applicants should have experience in the following business area(s): Food (Packaged)/Beverage, Fast Food Shop

• Bachelor of Business Administration (BBA) in Hospitality Management, Management, Finance
• Master of Business Administration (MBA)

• 4 to 8 years
• The applicants should have experience in the following business area(s): Food (Packaged)/Beverage, Fast Food Shop

• Age At least 35 years
• Only Male

Strong leadership and people-management skills.

Excellent commercial and financial understanding.

Strong decision-making and problem-solving ability.

Ability to manage multiple departments simultaneously.

Strong understanding of restaurant/F&B operations.

Excellent communication and negotiation skills.

Ability to work with financial data, KPIs and management reports.

Strategic thinking combined with strong execution ability.

High level of accountability, integrity and professionalism.

Ability to work independently under pressure.

General Manager

Kloud Project Limited

Location: Chattogram, Bangladesh

Employment Type: Full-time

Department: Management / Operations

Position: General Manager

About Kloud Project Limited

Kloud Project Limited is a growing F&B group operating multiple restaurant and food brands, including Peyari Tehari, FryGuys, Pandabox, Kurro, Lokma and Peyari Chaa.

We are looking for a highly experienced and commercially driven General Manager who can take overall responsibility for the company's day-to-day operations and lead the organization toward its next stage of growth.

This is a senior leadership position for an individual who can operate independently, make sound business decisions, manage multiple departments and translate the vision of the Board of Directors into measurable execution.

Job Responsibilities

1. Overall Business Leadership

• Take overall responsibility for the day-to-day management and performance of the company.

• Act as the primary operational leader between the Board of Directors and all departments.

• Translate directors' strategic objectives into actionable plans, targets and execution.

• Make independent operational and commercial decisions within the authority delegated by the Board.

• Identify business problems, evaluate solutions and take timely corrective action.

• Ensure that all departments work toward common company objectives.

2. Operations & Restaurant Management

• Oversee the complete operation of all outlets, central production facilities, cloud kitchens and support functions.

• Establish and maintain operational standards, SOPs, service standards and performance benchmarks.

• Monitor outlet-level sales, costs, wastage, customer experience, productivity and profitability.

• Ensure consistency in food quality, service quality, hygiene and operational execution across all locations.

• Identify operational inefficiencies and implement improvements.

3. Financial & Commercial Management

• Take ownership of revenue, profitability and operational cost performance.

• Work closely with Finance to monitor budgets, cash flow, COGS, payroll, wastage and other key financial indicators.

• Develop and execute strategies to improve margins and overall profitability.

• Review business performance regularly and take corrective measures where required.

• Evaluate new business opportunities, locations, suppliers, partnerships and commercial proposals.

4. Team & Department Leadership

• Lead and coordinate senior and mid-level management across Operations, HR, Finance, Marketing, Supply Chain, Procurement and other departments.

• Set clear KPIs and performance expectations for departmental heads.

• Hold department heads accountable for their respective targets and deliverables.

• Build a strong management culture based on accountability, discipline and performance.

• Identify key talent requirements and participate in senior-level recruitment and succession planning.

5. Strategy & Business Growth

• Work with the Board of Directors to develop and execute the company's short-term and long-term growth strategy.

• Lead expansion initiatives, including new outlets, new brands, new markets and potential franchise/partnership opportunities.

• Conduct market and competitor analysis and identify opportunities for growth.

• Develop business plans and operational strategies for new projects.

• Ensure that expansion is commercially viable and operationally sustainable.

6. Supply Chain & Procurement

• Oversee procurement, inventory, warehousing, logistics and supply-chain operations.

• Ensure availability of raw materials and operational supplies without unnecessary capital being tied up in inventory.

• Negotiate and maintain strong relationships with key suppliers.

• Drive cost optimization and supplier performance.

• Ensure proper inventory controls and minimize wastage, leakage and stock discrepancies.

7. Customer Experience & Brand Standards

• Ensure every brand consistently delivers the intended customer experience.

• Monitor customer feedback, complaints, reviews and service performance.

• Work with Marketing and Operations to improve customer retention, sales and brand positioning.

• Ensure operational execution is aligned with each brand's identity and positioning.

8. Reporting & Governance

• Provide regular performance reports to the Board of Directors.

• Establish and monitor company-wide KPIs and management dashboards.

• Present operational, financial and strategic recommendations to the Directors.

• Maintain proper documentation, accountability and internal controls.

• Ensure compliance with company policies, applicable laws and regulatory requirements.

Decision-Making Authority

The successful candidate will be expected to operate with a high degree of independence.

The General Manager will have delegated authority to:

• Make day-to-day operational decisions on behalf of management.

• Direct and coordinate departmental activities.

• Approve operational requirements within approved budgets and authority limits.

• Take corrective action when departments or outlets fail to meet targets.

• Negotiate with suppliers and business partners within delegated authority.

• Recommend and implement changes to processes, staffing and operations.

• Escalate only major strategic, financial or legal matters requiring Board approval.

The position is not intended for someone who requires daily supervision or approval for routine business decisions.

Key Performance Indicators

Performance will be evaluated based on measurable business outcomes, including:

• Revenue growth

• Gross margin and profitability

• Outlet-level profitability

• COGS and wastage control

• Operational efficiency

• Customer satisfaction

• Employee productivity and retention

• Supply-chain efficiency

• Successful execution of expansion plans

• Achievement of company-wide KPIs

Educational Requirements

• Bachelor's degree in Business Administration, Hospitality Management, Management, Finance or a related field.

• MBA or relevant postgraduate qualification will be an advantage.

Experience Requirements

• 4–8+ years of relevant professional experience, with significant experience in senior management.

• Strong experience in F&B, restaurant groups, hospitality, retail, FMCG or other multi-unit operations.

• Candidates with experience managing multiple outlets, departments and large teams will be strongly preferred.

• Previous experience as General Manager, Head of Operations, Operations Director, Business Head, Regional Head or equivalent senior leadership position will be preferred.

Required Skills & Competencies

• Strong leadership and people-management skills.

• Excellent commercial and financial understanding.

• Strong decision-making and problem-solving ability.

• Ability to manage multiple departments simultaneously.

• Strong understanding of restaurant/F&B operations.

• Excellent communication and negotiation skills.

• Ability to work with financial data, KPIs and management reports.

• Strategic thinking combined with strong execution ability.

• High level of accountability, integrity and professionalism.

• Ability to work independently under pressure.

• Strong understanding of SOPs, process improvement and operational controls.

• Proficiency in Microsoft Office/Google Workspace; experience with ERP systems will be an advantage.

What We Are Looking For

We are looking for a business leader, not simply an operations manager.

The ideal candidate should be someone who can walk into a complex operating environment, understand the business quickly, identify what is working and what is not, take ownership of problems, make decisions and build systems that allow the company to scale.

The person must have the confidence and maturity to represent the Directors in day-to-day business operations, while maintaining strong judgment about when an issue requires Board-level involvement.

Compensation & Benefits

• Competitive salary based on experience and capability.

• Performance-based incentives.

• Opportunity to work directly with the Board of Directors.

• Significant decision-making authority and leadership responsibility.

• Career growth opportunity within a rapidly expanding F&B group.

Salary: Negotiable, based on experience and suitability.

Application

Interested candidates are requested to apply with an updated CV highlighting their relevant senior management and multi-unit operational experience.

Only candidates with strong relevant experience will be considered.