Senior E-commerce Manager (Operations)

Job Description

Title: Senior E-commerce Manager (Operations)

Company Name: Care Bangladesh BD

Vacancy: 1

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Tk. 60000 - 100000 (Monthly)

Experience: --

Published: 2026-09-27

Application Deadline: 2026-09-30

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

We are looking for an experienced and result-driven Senior E-commerce Manager (Operations) to take ownership of the day-to-day e-commerce operations of Care Bangladesh. The role requires strong hands-on experience in order management, sales operations, team management, inventory, fulfillment, customer experience, logistics and performance reporting.

Key Responsibilities:

• Take overall ownership of E-commerce operations, order processing, fulfillment and customer experience.

• Monitor daily sales, orders, confirmation rate, delivery rate, cancellation and return performance.

• Lead, manage and develop the E-commerce operations team, including target setting, KPI tracking and performance improvement.

• Coordinate with Sales, Customer Support, Warehouse, Inventory and Delivery teams to ensure smooth operations.

• Manage courier and logistics partners and improve delivery success rate while reducing operational issues and costs.

• Monitor inventory, stock movement and product availability based on sales demand and marketing plans.

• Develop and implement SOPs to improve operational efficiency, team productivity and customer experience.

• Analyze sales and operational data and prepare daily, weekly and monthly performance reports for management.

• Identify operational bottlenecks, determine root causes and implement practical solutions.

• Work closely with the Digital Marketing team to align campaigns, product availability, sales targets and fulfillment capacity.

• Monitor customer complaints, feedback, failed deliveries and returns and implement corrective measures.

• Support customer retention and repeat-purchase initiatives through improved service and operational processes.

Healthy Bisbarex – Business & Manufacturing Operations:

Healthy Bisbarex, the sister concern of Care Bangladesh, operates in the health and nutrition product category and is preparing to move toward in-house manufacturing.

The selected candidate will support the commercial and operational coordination of this transition, including demand forecasting, inventory planning, procurement coordination, supplier/vendor communication, production planning and product availability.

• Coordinate sales demand with inventory and production planning.

• Work with relevant teams regarding raw materials, packaging and product requirements.

• Support the development of processes connecting Procurement → Production → Inventory → E-commerce → Customer.

• Ensure production and inventory planning remain aligned with market demand and sales requirements.

• Coordinate with management and relevant teams to identify and resolve supply and product availability issues.

The role is focused on commercial, operational and cross-functional coordination. Technical manufacturing, production engineering and quality-control responsibilities will be handled by the respective specialized teams.

The ideal candidate must be a hands-on E-commerce professional with strong leadership, analytical, problem-solving and decision-making skills who can take ownership of people, processes and business performance.