Customer Service Executive (CSE)

Job Description

Title: Customer Service Executive (CSE)

Company Name: Kloud Project Limited

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Tk. 10000 (Monthly)

Experience: --

Published: 2026-07-14

Application Deadline: 2026-07-24

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Customer Service

• Greet and interact with customers politely and professionally

• Listen to customer queries, complaints, and feedback attentively and provide prompt solutions

• Ensure customer satisfaction and build long-term relationships to encourage repeat business

Order & Service Management

• Accurately receive, process, and deliver customer orders

• Maintain service standards and follow company policies

• Inform customers about offers, promotions, and product details

Sales Support

• Increase sales through upselling and cross-selling techniques

• Recommend appropriate products/services based on customer needs

• Actively contribute to achieving daily sales targets

Internal Coordination

• Coordinate with kitchen, riders, and other team members to ensure timely service delivery

• Provide regular reports to the Branch Manager/Supervisor

• Maintain teamwork and a positive work environment

Administrative Tasks

• Record customer information and feedback properly

• Prepare daily sales and customer service reports

• Comply with company policies, safeguarding principles, and labour laws