Front Office Supervisor
Job Description
Title: Front Office Supervisor
Company Name: UCEP Bangladesh
Vacancy: 01
Job Location: Sylhet
Employment Status: Full-time, Contractual
Educational Requirements:
∎ Minimum graduation from relevant discipline. However, candidates with business administration background will get priority.
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ Register guests and assign rooms.
∎ Assists in pre-registration and booking of rooms for reservations.
∎ Thoroughly understand and adhere to proper credit, cheque- cashing, and cash handling policies and procedures.
∎ Understands room status and room status tracking.
∎ Know room locations, types of rooms available, and room rates.
∎ Must be sales-oriented.
∎ Present options and alternatives to guests and offer assistance in making choices.
∎ Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
∎ Coordinate room status updates with the housekeeping department on all relevant aspects like checkouts, late checkouts, early check-ins, special requests, and day use rooms.
∎ Possesses a working knowledge of the reservations department.
∎ Maintain guest room key storage and maintains and supervises access to safe deposit boxes.
∎ File room keys (only for manual room keys)
∎ Know how to use front office equipment.
∎ Process guest check- ins and outs.
∎ Performing cashier cum accountant related functions like posting charges to guest accounts, raising paid out's, currency exchange etc.
∎ Follow procedures for issuing and closing safe deposit boxes used by guests.
∎ Work closely with the housekeeping department in a bid to room status reports up to date.
∎ Coordinate requests for maintenance and repair work.
∎ Use proper telephone etiquette.
∎ Use proper mail, package, and message handling procedures and record details.
∎ Advise guests of any messages, mail, faxes, etc. received for them.
∎ Inform guest of the room safe and other key procedures.
∎ Obtain proper identification for tax-exempt guests and attach the form to registration card.
∎ Direct Bell Person to escort guest and transport their luggage to the room.
∎ Read and initiate the pass-on log and bulletin board daily.
∎ Attend departmental meetings.
∎ Report any unusual occurrences, issues or requests to the authority concerned.
∎ Maintain the cleanliness of the front desk area.
∎ Promote and contribute to ongoing efforts towards gender equity & equality, child/staff protection & safeguard, inclusiveness, accessibility and discrimination free environment in the workplace and operations/activities/plans. In applicable cases, ensure that necessary budget allocation is there and in KPIs these issues are reflected regarding employees under supervision.
∎ Perform any other task as assigned or request by the office.
Additional Requirements:
∎ Age at most 30 years
∎ Short Course in Front Office. Must speak, read and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.
∎ Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity.
∎ Two or more years of experience working in a hotel front office, clerical or sales in relevant area and capacity. Speak in English and Bangla using clear and professional pronunciation
∎ Prepare and review written documents accurately and completely.
∎ Excellent customer service skills.
∎ Can work with reservation software like NICE or any other platform.
∎ Able to effectively communicate in English, in both written and oral forms.
∎ Be friendly, customer centric, smile and able to work in a team environment.
∎ Self-motivated, adaptable, team player and passion for social development works.
∎ Ability and willingness to travel.
∎ Management has the right to make exceptions based on qualifications.
Salary: Negotiable
Compensation & Other Benefits:
∎ All admissible benefits as per UCEP Bangladesh Service Rules.
Application Deadline: 20 Feb 2021
Company Information:
∎ 9 Feb 2021
∎ UCEP Bangladesh
∎ Address : Plot No 2 & 3, Mirpur-2, Dhaka - 1216
∎ Web : www.ucepbd.org
∎ Business : UCEP Bangladesh is a non-profit and non-government organization working with the motto “help to learn, skills to earn”! It serves children and youth and its programme includes second chance education, Technical Vocational Education and Training (TVET), support for job placement and advocacy for ensuring increased employability and Decent Work. UCEP Bangladesh has special focus on inclusion therefore, gives priority to the underprivileged. At present, UCEP Bangladesh works in 10 districts of the country. To learn more, please visit www.ucepbd.org.
Category: NGO/Development
:
