Front Office / Reservation Manager

Job Description

Title: Front Office / Reservation Manager

Company Name: HOTEL MEDIA INTARNATIONAL By GSTM

Vacancy: --

Age: At least 25 years

Job Location: Cox`s Bazar

Salary: Negotiable

Experience:

• 5 to 6 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Coffee Shop

• Bachelor/Honors

• Graduation and Post-Graduation in any subject. If you have Diploma in Hotel Management and Certificate Course he/she may have considerable for Post-Graduation Degree.

• 5 to 6 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Coffee Shop

• Age At least 25 years
• Only Male

• Excellent communication and interpersonal skills.

• Strong leadership and organizational abilities.

• Problem-solving and conflict resolution skills.

• Customer service orientation.

• Knowledge of hotel operations and services.

• Financial acumen for budgeting and reporting.

• Flexibility to work shifts, including weekends and holidays.

• Manage daily front desk and reservation operations.

• oversees all booking channels and maximizes room revenue through strategic yield management.

• Lead all reception operations including guest service, cash handling, and staff training

• Train, supervise, and support front desk staff.

• Handle guest check-ins and check-outs efficiently.

• Address and resolve guest inquiries and complaints.

• Coordinate with housekeeping and maintenance teams.

• Oversee reservations and room assignments.

• Ensure accurate billing and record-keeping.

• Maintain front desk supplies and inventory.

• Create a welcoming environment for guests.

• Ensure compliance with hotel policies and standards.

• As per company policy