Job Description
Title: Front Office Manager / Assistant Front Office Manager
Company Name: Paradigm Keystone Joint Venture
Vacancy: 1
Location: Cox's Bazar
Salary: Tk. 35000 - 50000 (Monthly)
Experience:
∎ 5 to 10 years
∎ The applicants should have experience in the following business area(s):Restaurant, Resort
Published: 4 Nov 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Experience: Proven experience in hotel pre-opening and operations, particularly in the Cox’s Bazar market.
∎ Brand Standards: Strong understanding and commitment to adhering to the international hotel brand’s standards and guidelines.
∎ Problem-Solving: Excellent problem-solving and decision-making skills to address challenges effectively.
∎ Communication: Strong verbal and written communication skills to interact effectively with guests, colleagues, and management.
∎ Teamwork: Ability to work collaboratively with a diverse team to achieve common goals.
Responsibilities & Context:
∎ Develop and implement a detailed pre-opening Front Office preparation plan.
∎ Develop front office policies, service standards, and operating procedures aligned with brand expectations.
∎ Determine staffing needs, recruit, and train front office staff in brand-specific guest interaction standards.
∎ Identify and procure required front office technology, systems, and guest supplies.
∎ Coordinate with marketing to create and implement guest engagement strategies for the hotel opening.
∎ Coordinate with other departments to ensure a seamless pre-opening transition.
∎ Manage daily Front Office operations, including check-in, check-out, reservations, and guest services.
∎ Manage guest relations, addressing complaints and resolving service issues effectively.
∎ Conduct regular training on guest services, ensuring front office staff uphold high standards.
∎ Monitor revenue through up selling and guest retention strategies.· Implement guest loyalty programs and CRM strategies.
∎ Monitor and control Front Office costs.
∎ Pre-Opening Responsibilities:
∎ Develop and implement a detailed pre-opening Front Office preparation plan.
∎ Develop front office policies, service standards, and operating procedures aligned with brand expectations.
∎ Determine staffing needs, recruit, and train front office staff in brand-specific guest interaction standards.
∎ Identify and procure required front office technology, systems, and guest supplies.
∎ Coordinate with marketing to create and implement guest engagement strategies for the hotel opening.
∎ Coordinate with other departments to ensure a seamless pre-opening transition.
∎ Operational Responsibilities:
∎ Manage daily Front Office operations, including check-in, check-out, reservations, and guest services.
∎ Manage guest relations, addressing complaints and resolving service issues effectively.
∎ Conduct regular training on guest services, ensuring front office staff uphold high standards.
∎ Monitor revenue through up selling and guest retention strategies.· Implement guest loyalty programs and CRM strategies.
∎ Monitor and control Front Office costs.
Skills & Expertise:
Compensation & Other Benefits:
∎ Performance bonus
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Cox's Bazar
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account
Company Information:
∎ Paradigm Keystone Joint Venture
∎ House 121/B, Road 21, New DOHS, Mohakhali
∎ Paradigm Keystone Joint Venture is a full-service hospitality firm offering expertise in consultancy, design, construction, and operation. We assist clients in bringing their hospitality projects from the planning stage to completion, providing a comprehensive approach for successful ventures.
Address::
∎ House 121/B, Road 21, New DOHS, Mohakhali
∎ Paradigm Keystone Joint Venture is a full-service hospitality firm offering expertise in consultancy, design, construction, and operation. We assist clients in bringing their hospitality projects from the planning stage to completion, providing a comprehensive approach for successful ventures.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 4 Dec 2024
Category: Hospitality/ Travel/ Tourism
