Job Description

Title: Front Desk Receptionist / Customer Service Representative

Company Name: Neo Smile Healthcare

Vacancy: 1

Age: 20 to 30 years

Job Location: Dhaka (GULSHAN 2)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Healthcare/Lifestyle product

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Healthcare/Lifestyle product

• Age 20 to 30 years
• Only Female

Job Description

NeoSmile — Front Desk Receptionist / Customer Service Representative / Tele Sales Executive

NeoSmile

Position Overview

NeoSmile is looking for a highly organized, confident, and communication-focused team member who can manage front desk operations, handle customer communication, and support appointment booking and sales follow-ups.

This role combines:

• Front Desk Reception

• Customer Service

• WhatsApp & Phone Communication

• Tele Sales & Appointment Conversion

You will be one of the first points of contact for patients and play a major role in creating a premium customer experience.

Key Responsibilities

Front Desk & Clinic Operations

• Welcome and assist patients professionally

• Manage appointment scheduling and confirmations

• Handle walk-ins and patient inquiries

• Maintain a clean and organized reception area

• Coordinate with doctors and internal team members

• Maintain patient records and CRM updates

Customer Service

• Respond to Facebook, Instagram, WhatsApp, and phone inquiries

• Explain NeoSmile services clearly and confidently

• Follow up with leads and existing patients

• Handle customer concerns professionally

• Ensure fast response times and smooth communication

Tele Sales & Lead Conversion

• Call incoming leads generated from marketing campaigns

• Convert inquiries into consultations and appointments

• Follow up on missed consultations and inactive leads

• Maintain daily follow-up pipeline inside CRM/Google Sheets

• Educate prospects about:

  • Teeth Whitening

  • Clear Aligners

  • Smile Makeovers

• Achieve booking and conversion targets

Required Skills & Qualifications

• Strong communication skills in Bangla and English

• Confident speaking over phone and WhatsApp

• Good interpersonal and customer handling skills

• Basic computer knowledge

• Comfortable using:

  • WhatsApp Business

  • Google Sheets

  • Facebook/Instagram Inbox

  • CRM systems (preferred)

• Organized, punctual, and detail-oriented

• Sales-minded personality with positive attitude

Preferred Experience

• Experience in:

  • Front desk management

  • Tele sales

  • Customer support

  • Clinic/hospital reception

  • Beauty/aesthetic/wellness industry

• Experience with GoHighLevel (GHL) is a plus

Performance Expectations

• Fast response time to leads

• High appointment booking rate

• Professional patient experience

• Strong follow-up discipline

• Daily reporting and CRM updates

Workplace Type

• Full-time

• On-site

• Location: Dhaka

Ideal Candidate

Someone who:

• Communicates confidently

• Is naturally friendly and organized

• Can handle pressure and multitask

• Understands premium customer experience

• Is motivated by performance and growth

How to Apply

Send:

• CV/Resume

• Recent photo

• Short voice introduction (optional but preferred)

to NeoSmile HR via WhatsApp or Email.