Executive - Tele Sales & Customer Relationship Management

Job Description

Title: Executive - Tele Sales & Customer Relationship Management

Company Name: Global Connection Tours & Travels (GCTT)

Vacancy: 2

Age: 21 to 30 years

Job Location: Dhaka (Banasree)

Salary: Negotiable

Experience:

• At most 2 years
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At most 2 years
• Freshers are also encouraged to apply.

• Age 21 to 30 years

About Us

Global Connection Tours & Travels is a dynamic and customer-centric travel agency, specializing in providing unique travel experiences and bespoke travel solutions to our valued clients. We offer a broad range of services including leisure travel, corporate travel, air ticketing, visa assistance, hotel booking, and customized travel packages.

We are looking for energetic, self-driven, and customer-focused professionals to join our growing team and contribute to our continued success in the travel and tourism industry.

Key Responsibilities

• Identify and approach potential customers through telephone and digital channels.

• Generate new sales leads and maintain an updated database of prospects.

• Communicate with clients to understand their travel needs and offer suitable solutions.

• Handle inbound and outbound calls professionally to ensure customer satisfaction.

• Respond to customer inquiries and follow up on pending issues promptly.

• Receive customer complaints, record them accurately, and coordinate resolutions.

• Collaborate with the sales and marketing team to develop customer engagement strategies.

• Maintain call quality and service standards as per company requirements.

• Build long-term relationships with customers to enhance loyalty and retention.

• Provide feedback and insights to improve products, services, and promotional activities.

• Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

As per our company policy.