Executive/ Sr. Executive - Customer Relationship & Sampling Coordination

Job Description

Title: Executive/ Sr. Executive - Customer Relationship & Sampling Coordination

Company Name: Dekko Accessories Ltd.

Vacancy: 02

Age: 25 to 37 years

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Experience:

• 4 to 5 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Bachelor of Business Administration (BBA) in Marketing

• 4 to 5 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Age 25 to 37 years

• Manage and track customer orders from initiation to delivery.

• Coordinate with relevant departments to ensure timely execution.

• Respond promptly to customer queries and provide accurate information.

• Maintain a high standard of customer service at all times.

• Identify and resolve order, product, or communication-related issues effectively.

• Escalate complex problems to the appropriate departments when necessary.

• Build and maintain strong, long-term relationships with customers.

• Understand client expectations and proactively align services accordingly.

• Provide support to the sales team with necessary documentation and coordination.

• Assist in preparing presentations and other sales materials.

• Maintain accurate records of all communications, orders, and samples.

• Generate regular reports on order status, sample development, and customer feedback.

• Maintain up-to-date knowledge of product specifications and developments.

• Communicate product features and updates effectively to customers.

• Act as a key liaison between the factory and the customer.

• Ensure seamless communication for production timelines, sample feedback, and order status.

• Ensure on-time development and submission of samples as per customer requirements.

• Follow up closely with relevant teams to meet sample deadlines.

• Check and verify the quality of all samples before submission.

• Coordinate revisions or corrections when required.

• Prepare required samples, documents, and reports for onboarding new buyers.

• Ensure a smooth and professional first impression to potential clients.