Executive – Customer Sales

Job Description

Title: Executive – Customer Sales

Company Name: Tech for Biz Ltd.

Vacancy: 2

Age: 22 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Direct Selling/Marketing Service Company, Call Center
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA) in Marketing, Service Marketing
• Master of Business Administration (MBA) in Marketing, Service Marketing
• Diploma in Engineering in Marketing, Service Marketing

• 1 to 3 years
• The applicants should have experience in the following business area(s): Direct Selling/Marketing Service Company, Call Center
• Freshers are also encouraged to apply.

• Age 22 to 35 years

Job Summary

We are looking for a proactive, customer-focused and target-oriented Executive – Customer Sales to join our Customer Relationship Management (CRM) team. The selected candidate will be responsible for handling customer communications through social media, inbound and outbound calls, responding to inquiries, generating sales opportunities and ensuring a positive customer experience.

Key Responsibilities

·       Monitor and respond to customer messages and inquiries received through Facebook, Instagram, WhatsApp and other social media channels.

·       Attend and manage inbound customer calls professionally and promptly.

·       Make outbound calls to prospective and existing customers for follow-ups, sales conversion and customer retention.

·       Understand customer requirements and recommend suitable products/services.

·       Follow up with leads and convert potential customers into confirmed sales.

·       Maintain accurate records of customer inquiries, leads, follow-ups and sales activities.

·       Handle customer complaints and coordinate with the relevant team to resolve issues.

·       Maintain professional communication and build strong relationships with customers.

·       Achieve assigned sales targets and customer service KPIs.

·       Coordinate with the Sales, Marketing, Store and Operations teams when required.

·       Provide regular updates to the CRM/Sales Manager regarding leads, sales and customer feedback.

·       Work according to assigned day and night shifts and ensure proper handover between shifts.

Requirements

·       1–3 years of relevant experience in Customer Service, Customer Relationship Management, Tele-sales, Call Center, Sales or Social Media Customer Support.

·       Excellent communication skills in Bangla and English.

·       Good telephone etiquette and customer-handling skills.

·       Comfortable handling multiple customer conversations simultaneously.

·       Basic computer and MS Office skills.

·       Experience handling Facebook, Instagram, WhatsApp or similar customer communication channels will be an advantage.

·       Strong follow-up and sales-conversion ability.

·       Positive attitude, patience and problem-solving mindset.

·       Must be willing to work in rotational day and night shifts.

·       Candidates who can join immediately will be given preference.

Key Performance Indicators (KPIs)

·       Response time to customer inquiries

·       Number of inbound/outbound calls handled

·       Lead follow-up rate

·       Sales conversion rate

·       Monthly sales achievement

·       Customer satisfaction

·       Customer retention and repeat sales

·       Quality and accuracy of customer records

What We Are Looking For

The ideal candidate should be energetic, responsible, confident and customer-oriented, with the ability to communicate professionally and convert customer inquiries into sales.

This is an urgent recruitment. Candidates who are available to join immediately are encouraged to apply.