Executive - Retention

Job Description

Title: Executive - Retention

Company Name: DIGI JADOO BROADBAND LIMITED

Vacancy: --

Age: 25 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): ISP

• Bachelor of Business Administration (BBA)
• Bachelor of Arts (BA)
• Bachelor of Business Studies (BBS)
• Bachelor of Commerce (Pass)

• 1 to 3 years
• The applicants should have experience in the following business area(s): ISP

• Age 25 to 35 years

• Prior experience in customer retention, call center, or ISP/telecom industry is an advantage

• Strong communication and negotiation skills

• Ability to handle challenging conversations with patience and professionalism.

• Good understanding of ISP operations, broadband services, and customer expectations

• Proficiency in CRM systems and MS Office tools

• Target-driven with a positive attitude and problem solving mindset

• Contact customers proactively to prevent churn and encourage continued service usage.

• Analyze customer data to identify retention risks and recommend action plans.

• Handle customer complaints and provide effective, timely resolutions.

• Educate customers on service features, packages, and value-added offerings.

• Maintain accurate logs of customer interactions and retention activities.

• Collaborate with technical, billing, and support teams to resolve service-related issues.

• Follow up on pending cases and ensure customer satisfaction.

• Prepare daily/weekly/monthly reports on retention metrics and performance.

• Mobile bill,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2