Executive - Retention
Job Description
Title: Executive - Retention
Company Name: DIGI JADOO BROADBAND LIMITED
Vacancy: --
Age: 25 to 35 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): ISP
Published: 2025-11-19
Application Deadline: 2025-12-19
Education:
- Bachelor of Business Administration (BBA)
- Bachelor of Arts (BA)
- Bachelor of Business Studies (BBS)
- Bachelor of Commerce (Pass)
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): ISP
Skills Required:
Additional Requirements:
- Age 25 to 35 years
• Prior experience in customer retention, call center, or ISP/telecom industry is an advantage
• Strong communication and negotiation skills
• Ability to handle challenging conversations with patience and professionalism.
• Good understanding of ISP operations, broadband services, and customer expectations
• Proficiency in CRM systems and MS Office tools
• Target-driven with a positive attitude and problem solving mindset
Responsibilities & Context:
• Contact customers proactively to prevent churn and encourage continued service usage.
• Analyze customer data to identify retention risks and recommend action plans.
• Handle customer complaints and provide effective, timely resolutions.
• Educate customers on service features, packages, and value-added offerings.
• Maintain accurate logs of customer interactions and retention activities.
• Collaborate with technical, billing, and support teams to resolve service-related issues.
• Follow up on pending cases and ensure customer satisfaction.
• Prepare daily/weekly/monthly reports on retention metrics and performance.
Job Other Benifits:
- Mobile bill,Gratuity
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 7.21% |
| Stamford University Bangladesh | 2.70% |
| Dhaka College | 2.70% |
| Jagannath University | 2.70% |
| Jahangirnagar University | 1.80% |
| Bangladesh Open University | 1.80% |
| Dhaka polytechnic institute | 1.80% |
| University of Dhaka | 1.80% |
| Khilgaon Model College | 1.80% |
| Govt. Titumir College | 1.80% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 66.67% |
| 31-35 | 27.03% |
| 36-40 | 4.50% |
| 40+ | 1.80% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 27.93% |
| 20K-30K | 54.05% |
| 30K-40K | 14.41% |
| 40K-50K | 2.70% |
| 50K+ | 0.90% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 10.81% |
| 0.1 - 1 years | 7.21% |
| 1.1 - 3 years | 32.43% |
| 3.1 - 5 years | 20.72% |
| 5+ years | 28.83% |
