Executive - Non-Voice Call Center and Telesales.

Job Description

Title: Executive - Non-Voice Call Center and Telesales.

Company Name: 1000FIX Services Ltd.

Vacancy: 2

Age: 18 to 30 years

Job Location: Dhaka

Salary: Tk. 14000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Call Center
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA)
• Diploma in Engineering

• At least 1 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Call Center
• Freshers are also encouraged to apply.

• Age 18 to 30 years

1. Verbal and written communication skills.
2. Professional personal presentation.
3. Sound knowledge in word, excel etc.
4. Customer service orientation.
5. Information management.
6. Organization and planning.
7. Attention to detail.
8. Initiative.
9. Reliability.
10. Stress tolerance.

1. Make outgoing calls to customers to advise them of products and services that may be of interest to them.
2. Take customer information and update it in the database as required.
3. Put through relevant sales and contracts for sales of goods or services.
4. Explain products and service features to clients.
5. Pass on leads to the outbound sales team if applicable.
6. Upsell and cross-sell other products that may be useful for clients.
7. Understand the customers` needs and tailor the service to their needs.
8. Be patient with a polite and customer-focused telephone manner.
9. Update customer information such as change of address and phone number when requested to do so.
10. Follow-up calls with emails if required.

• Medical allowance,Performance bonus,Profit share
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2
Regular training and certification facility.