Executive (Front Desk / Inventory / RMA & Courier)

Job Description

Title: Executive (Front Desk / Inventory / RMA & Courier)

Company Name: 1000FIX Services Ltd.

Vacancy: 8

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 1 year

Graduation from any discipline from reputed university

• At least 1 year

• Age 22 to 30 years

• Excellent Verbal communication and interpersonal skills.

• Professional personal presentation.

• Problem-solving and analytical mindset.

• Knowledge of customer service principles and practices.

• Proficient in tracking customer sentiment and feedback.

• Self-motivated and proactive team player.

• Customer service orientation.

• Information management.

• Organization and planning.

• Stress tolerance.

• Participate in team meetings and contribute to process improvement initiatives

• Computer Literacy: Sound knowledge in MS Word, MS Excel, etc.

Executive - Front Desk

• Supporting the customer through ticketing system and inquiries via phone calls.

• Resolving customer complaints and queries.

• Provide product details and service information to customers.

• Taking feedback from the customers.

• Maintaining a healthy relationship with the clients.

• Good problem-solving abilities.

• Customer-oriented individual.

• Quick learner and exceptional ability to make decisions.

• Deal with queries from the public and customers.

• Receive and sort mail and deliveries.

• Understanding the products and services provided by the company.

• Tidy and maintain the customer care area.

• Perform any other tasks assigned by the Team Leader.

  Executive - Inventory

• Receive, verify, and record all incoming hardware parts, components, and service materials.

• Maintain accurate stock records in inventory/ERP software and update daily movement logs.

• Issue and dispatch spare parts to engineers, service centers, and field teams as per job requirements.

• Track and manage fast-moving, slow-moving, critical, and warranty-related spare parts.

• Conduct periodic physical stock audits and reconcile any discrepancies with system records.

• Monitor stock levels and notify the purchase/operations team for timely replenishment.

• Ensure proper storage, labeling, and segregation of functional, faulty, and returnable items.

• Coordinate with vendors for receiving, replacement, warranty claims, and RMA processing.

• Maintain documents such as delivery challans, issue slips, and return notes.

• Support service operations by ensuring availability of parts for repair, installation, or maintenance activities.

• Maintain warehouse cleanliness, security, and compliance with company inventory procedures.

• Prepare daily/weekly/monthly inventory reports for management review.

• Perform any other tasks assigned by the Team Leader.

  Executive - RMA & Courier

• Receive and review returned items from customers or service centers.

• Verify product conditions, warranty coverage, and return eligibility.

• Maintain accurate records of all RMA requests, approvals, and transactions in the system.

• Communicate with customers and vendors regarding the status of returned products, expected timelines, and any additional information needed.

• Update inventory records to reflect incoming and outgoing items for repair, replacement, or disposal.

• Ensure timely updates on return status to customers and handle any queries or issues related to RMA.

• Act as a liaison between customers, suppliers, and internal departments (e.g., Technical, Inventory, and Sales) for RMA processing.

• Work closely with the Quality Assurance team to identify patterns and improve product quality.

• Provide feedback to management and support product improvement initiatives based on return data.

• Perform any other tasks assigned by the Team Leader.

• T/A,Mobile bill,Medical allowance,Performance bonus,Profit share,Provident fund
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2