Executive, Customer Support

Job Description

Title: Executive, Customer Support

Company Name: Next Online Ltd.

Vacancy: 10

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc)
∎ Minimum B.Sc in CSE/ EEE.
∎ But it will be considered if has practical experience more than 3 years in ISP field.

Experience Requirements:
∎ Na
∎ The applicants should have experience in the following area(s): Internet Service Provider
∎ The applicants should have experience in the following business area(s): ISP
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Attending customers' complaints and queries through phone calls, emails, or others
∎ Configure Mikrotik, Netgear, TP-Link, Belkin, Linksys etc Router and Access point.
∎ Providing remote and onsite technical supports to the clients inside or outside Dhaka.
∎ Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault
∎ Diagnosing and troubleshooting hardware, software, and network faults.
∎ Performing installations and deployments of various solutions and services at client end.
∎ Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system.
∎ Provide Client & In-house technical Support.
∎ 24x7 shifting duty

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Basic concept on MikroTik, Cisco/Juniper Router & switch
∎ Basic knowledge in IP network and sub-netting.
∎ Understanding Routing Protocol OSPF, RIP, BGP.
∎ Basic knowledge about configuring DNS, Mail server, Proxy Server, Web Server,IP telephony.
∎ Experience in computer LAN setup and troubleshooting
∎ Experience in Windows OS setup and troubleshooting
∎ Must be proactive, energetic & determined to meet deadlines
∎ Team player and able to work under pressure
∎ Committed and performance driven
∎ Good command in English
∎ Presentable and ability to manage client
∎ Fresh candidates with good result can also apply for entry level.
∎ Minimum 1 year working experience necessary as Support Engineer in ISP

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 30 Jun 2021

Company Information:
∎ 17 Jun 2021
∎ Next Online Ltd.
∎ Address : Plot 9, Gulshan 2, 9th Floor, Annex Building.
∎ Web : www.nextonline.com.bd
∎ Business : ISP & IPTSP Operator in Bangladesh

Category: IT/Telecommunication

: javascript:void(12)