Executive - Customer Relationship Management
Job Description
Title: Executive - Customer Relationship Management
Company Name: AG Automobiles Limited
Vacancy: 3
Age: Na
Job Location: Dhaka (Uttara)
Salary: Negotiable
Experience:
Published: 2025-10-22
Application Deadline: 2025-11-21
Education:
- Bachelor/Honors
Requirements:
Skills Required: Customer Support,Expertise on Customer Relationship Management (CRM) handling.
Additional Requirements:
Responsibilities & Context:
Customer Relationship Management:
Serve as the primary contact point for customers regarding after-sales service.
Follow up with customers after vehicle servicing to gather feedback and ensure satisfaction.
Build long-term relationships with customers to encourage loyalty and repeat business.
Maintain a customer database with updated records, service history, and interaction logs.
Schedule and remind customers of upcoming services.
Coordinate with service advisors and workshop teams to ensure smooth and timely service delivery.
Monitor post-service follow-ups and assist in resolving any delays or quality issues.
Record and escalate customer complaints to the appropriate department for resolution.
Ensure all complaints are followed up until closure with timely updates to customers.
Generate and maintain reports on customer feedback, complaint status, retention, and satisfaction.
Use CRM tools/software to manage customer interactions and data effectively.
Job Other Benifits:
- Lunch Facilities: Partially Subsidize
T/A
Mobile bill
Salary Review: Yearly
Festival Bonus: 2
Earned Leave Encashment
Training Facilities over the year
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
