Executive - Customer Relationship Management

Job Description

Title: Executive - Customer Relationship Management

Company Name: AG Automobiles Limited

Vacancy: 3

Age: Na

Job Location: Dhaka (Uttara)

Salary: Negotiable

Experience:

Published: 2025-10-22

Application Deadline: 2025-11-21

Education:

• Bachelor/Honors

Customer Relationship Management:

• Serve as the primary contact point for customers regarding after-sales service.

• Follow up with customers after vehicle servicing to gather feedback and ensure satisfaction.

• Build long-term relationships with customers to encourage loyalty and repeat business.

• Maintain a customer database with updated records, service history, and interaction logs.

• Schedule and remind customers of upcoming services.

• Coordinate with service advisors and workshop teams to ensure smooth and timely service delivery.

• Monitor post-service follow-ups and assist in resolving any delays or quality issues.

• Record and escalate customer complaints to the appropriate department for resolution.

• Ensure all complaints are followed up until closure with timely updates to customers.

• Generate and maintain reports on customer feedback, complaint status, retention, and satisfaction.

• Use CRM tools/software to manage customer interactions and data effectively.

• Lunch Facilities: Partially Subsidize

• T/A

• Mobile bill

• Salary Review: Yearly

• Festival Bonus: 2

• Earned Leave Encashment

• Training Facilities over the year