Executive-Customer Care

Job Description

Title: Executive-Customer Care

Company Name: York Hospital Ltd.

Vacancy: 02

Age: Na

Job Location: Dhaka (Banani)

Salary: --

Experience: --

Published: 2026-05-02

Application Deadline: 2026-05-15

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

1. Frontline Support

   • Greet patients, attendants, and visitors warmly and guide them to the appropriate departments.

   • Provide accurate information regarding hospital services, doctors’ schedules, and facilities.

2. Patient Assistance

   • Help patients with registration, admission, discharge, and billing processes.

   • Assist elderly, disabled, or critical patients with special care needs.

3. Communication

   • Handle patients’ inquiries and appointment bookings efficiently.

   • Maintain professional and empathetic communication with patients and families.

4. Problem Solving

   • Address patient complaints and grievances promptly.

   • Escalate complex issues to the concerned department/authority for quick resolution.

5. Service Quality

   • Ensure smooth coordination between patients and medical/administrative staff.

   • Monitor patient satisfaction and suggest improvements to enhance service quality.

6. Record & Data Management

   • Maintain patient records, service requests, and feedback logs accurately.

   • Ensure confidentiality of patient information as per hospital policy.

7. Promotion & Awareness

   • Share information about hospital facilities, packages, and health check-up programs.

   • Encourage patients to use value-added services for better healthcare experience.

8. Team Support

   • Collaborate with doctors, nurses, billing, and admin teams for seamless patient care.

   • Support hospital events, awareness campaigns, or special service days.