Executive - Customer Care

Job Description

Title: Executive - Customer Care

Company Name: prodhan

Vacancy: 10

Age: Na

Job Location: Dhaka (Kazipara, Mirpur, Nilkhet)

Salary: Tk. 15000 - 20000 (Monthly)

Experience: --

Published: 2026-07-29

Application Deadline: 2026-07-29

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Responsibilities & Context

• Answering client correspondence through email, social media, and by phone.

• Relaying extensive product information to customers.

• Reply to regular customer inquiries through email.

• Explain services and product benefits in a simple and convincing way.

• Negotiate pricing and discounts through email while following company guidelines.

• Follow up with interested customers and potential clients.

• Closing sales for the company.

• Manage messages received through social media, live chat, websites, and other communication channels.

• Coordinate with the relevant teams when technical or product-related support is required.

• Maintain proper records of customer communications.

• Providing customers with clear instructions to resolve issues.

• Rerouting customer calls to other departments when advanced solutions are needed.

• Managing orders and ensuring their prompt delivery.

• Any other task given by management.